Natalie Gentles
Springfield Gardens
Summary
Results-driven professional who has honed professional management skills for about two decades in Account Management, Project Management, and Client Service. With a proven track record of driving strategic initiatives, optimizing operational efficiencies, and delivering exceptional client experiences. Professionally efficient at leading cross-functional teams, managing multi-million-dollar budgets, and executing high-impact projects within strict timelines. Skilled in contract negotiations, process improvements, and stakeholder engagement, with a keen ability to align business objectives with client needs. Committed to fostering strong partnerships, enhancing operational workflows, and ensuring seamless project execution in dynamic, fast-paced environments.
Overview
19
19
years of professional experience
Work History
Client Success Manager
WebMD
Newark
07.2022 - Current
- Oversee the full lifecycle of pharmaceutical marketing campaigns, ensuring seamless execution from sales handoff to campaign launch.
- Foster and maintain strong client relationships, serving as a primary point of contact and delivering top-tier customer service.
- Develop and implement strategic account management initiatives, enhancing revenue growth by 15% YoY.
- Lead cross-functional teams, including project managers, to streamline workflows, optimize deliverables, and improve overall campaign success rates.
- Ensure timely Medical, Legal, and Regulatory ‘MLR’ submissions, collaborating with internal and client teams for approvals and compliance.
- Spearhead process improvements that reduced project turnaround times by 30%, enhancing efficiency and accuracy.
Digital Program Manager
WebMD
New York
06.2021 - 07.2022
- Managed end-to-end production of web-based pharmaceutical media, aligning project objectives with client specifications.
- Streamlined contract-to-distribution workflows, reducing project delays by 40%.
- Led budgetary planning and cost analysis, ensuring optimal resource allocation and financial compliance.
- Partnered with technical and marketing teams to enhance content distribution strategies, increasing digital engagement by 25%.
Senior Account Director
Health Science Communications
New York
08.2019 - 06.2021
- Directed large-scale pharmaceutical marketing projects, managing a portfolio a greatly valued.
- Led client meetings, presenting project insights, status reports, and data-driven recommendations to C-suite stakeholders.
- Designed and implemented scalable process improvements, cutting operational inefficiencies by 20%.
- Developed comprehensive budgets and scopes of work, optimizing financial planning and project execution.
- Mentored and trained junior account managers, fostering professional growth and knowledge transfer.
Senior Meetings Manager
MedEdNow, LLC
New York
01.2013 - 08.2019
- Coordinated high-impact pharmaceutical events, including Speaker Education Programs, Advisory Boards, and Webinars.
- Negotiated venue and vendor contracts, achieving 25% cost savings through strategic partnerships.
- Managed event logistics, including budgeting, branding, catering, and post-event reconciliation, ensuring flawless execution.
- Provided on-site leadership during event setup and execution, resolving real-time challenges to maintain client satisfaction.
Senior Project Director
MedEdNow, LLC
New York
11.2007 - 12.2012
- Managed end-to-end execution of pharmaceutical projects, ensuring 100% adherence to compliance and regulatory standards.
- Supervised and trained a team of three project coordinators, enhancing team productivity by 35%.
- Oversaw the execution of live advisory board meetings, speaker training sessions, and web-based educational programs.
- Led contract negotiations, securing favorable terms for pharmaceutical client projects and reducing costs by 30%.
Education
Bachelor of Arts - BA - Arts, Entertainment, and Media Management
Long Island University
Skills
- Microsoft Office Suite
- Google Suite
- Adobe Creative Suite
- Cvent
- Salesforce
- Workfront
- Veeva Vault
- PromoMats
Accomplishments
- Enhanced revenue growth by 15% year-on-year through strategic account management initiatives.
- Reduced project turnaround times by 30% via process improvements, enhancing efficiency and accuracy.
- Increased digital engagement by 25% by enhancing content distribution strategies with technical teams.
- Achieved 25% cost savings through strategic partnerships in venue and vendor contracts.
Personal Information
Title: Client Success Manager
Timeline
Client Success Manager
WebMD
07.2022 - Current
Digital Program Manager
WebMD
06.2021 - 07.2022
Senior Account Director
Health Science Communications
08.2019 - 06.2021
Senior Meetings Manager
MedEdNow, LLC
01.2013 - 08.2019
Senior Project Director
MedEdNow, LLC
11.2007 - 12.2012
Bachelor of Arts - BA - Arts, Entertainment, and Media Management
Long Island University