Summary
Overview
Work History
Education
Skills
Additional Information
Volunteer Groups
Timeline
Generic

Sydney King

Norman,OK

Summary

Entrepreneurial spirit establishing lucrative customer relationships. Knowledgeable in various market sectors. Offering 2+ years of expertise as Client Success Manager.

Overview

4
4
years of professional experience

Work History

Client Success Manager

Institutional Shareholder Services
03.2022 - Current
  • Developed strong working relationships with clients, which span some of the world's foremost hedge funds, pension funds, and other asset managers
  • Guide how clients can better use ISS' products and services
  • Internally partnered with Sales to bring operational, industry, and product expertise to clients, effectively managing the client experience
  • Served as the primary contact within ISS for 80+ clients, offering support and expertise on corporate governance and proxy voting solutions
  • Applied critical thinking to resolve client issues, liaising with ISS Operations personnel to address client needs, achieving target renewal rate through outstanding client service
  • Maintain an active interest in and awareness of industry trends and developments, including new ISS products and services, and proactively communicate key results to clients
  • Identify and communicate up-sell opportunities to the sales team to assist in closing new deals
  • Provide subject matter expertise in pre-sales/up-sell/onboarding activities.

Director of Special Needs and Events

Not Your Average Joe
02.2021 - 01.2022
  • Worked one on one, overseeing all special needs employees (40+ individuals across the state) on development and job skills
  • Created and implemented resources that fostered & maintained a cohesive environment
  • Attended and participated in weekly administration and leadership meetings
  • Gained a general understanding of each component of the company in order to contribute to problem solving, systemic and process improvements
  • Networked with other local non-profit organizations
  • Assisted with Marketing efforts and brand promotions.

Assistant Branch Manager

Vector Marketing - Wichita Falls, TX
04.2020 - 12.2020
  • Responsible for interviewing and hiring new team members
  • Responsible for $20K worth of sales during the Pandemic

Education

Bachelor's - Family Science / Psychology

Oklahoma Christian University
Edmond, OK
05.2021

Skills

  • Client Relationship Management
  • Coachable
  • Account Management
  • Microsoft Office Suite
  • Salesforce
  • CRM
  • Products Demos
  • Project Management
  • Process Improvement

Additional Information

Works well with others, Experience with leadership on multiple levels, Reasonable and understanding, Frequently resourceful, Personable and approachable, Fast and eager learner

Volunteer Groups

  • Younglife Leader
  • Gamma Rho
  • Collegiate Basketball Program Assistant
  • Youth Intern

Timeline

Client Success Manager

Institutional Shareholder Services
03.2022 - Current

Director of Special Needs and Events

Not Your Average Joe
02.2021 - 01.2022

Assistant Branch Manager

Vector Marketing - Wichita Falls, TX
04.2020 - 12.2020

Bachelor's - Family Science / Psychology

Oklahoma Christian University

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Sydney King