NATALIE GILBERT
Oceanside,CA
Summary
Dedicated administrative assistant with expertise in customer relations and proven ability to thrive in fast-paced environments. Detail-oriented and decisive, demonstrating strong judgment and effective multitasking skills. Capable of independently managing tasks or collaborating with teams to ensure timely and accurate completion of clerical duties.
Overview
6
6
years of professional experience
Work History
Administrative Concierge
Integral Senior Living
Carlsbad, California
04.2024 - 07.2025
- Managed front desk operations, ensuring prompt greeting of visitors and addressing inquiries.
- Directed incoming calls and messages to appropriate staff or residents efficiently.
- Handled mail and package deliveries, maintaining security of items until distribution.
- Resolved customer complaints effectively, striving for satisfactory outcomes.
- Executed administrative tasks, including filing paperwork related to concierge service transactions.
Administrative Assistant
A.D. Magellan
02.2022 - 06.2022
- Updated databases and spreadsheets regularly to track progress.
- Utilized QuickBooks on a regular basis
- Utilized Pipeline on a regular basis
- Maintained accurate, updated accounts with new transactions and reconciliations.
- Handled vendor invoices, verifying coding, reconciling purchase orders and documenting approvals in QuickBooks.
FBA Seller
Amazon
12.2020 - 02.2022
- Highlighted products with attractive photography and engaging descriptions
- Sourced quality products from national vendors
- Established reputation for product and service reliability on Amazon
- Handled financial and administrative operations
- Product validation and research
Customer Service Representative
Island Batik
11.2019 - 06.2020
- Answered inbound calls to answer various concerns, set appointments and close sales
- Handle customer payments
- Track orders using UPS, and coordinate shipments
- Create multiple invoices daily
- Documented all call information according to standard operating policies and procedures
Skills
- QuickBooks
- Generate PO's and invoicing
- Freight/logistical coordination
- Data Entry
- Strong written and verbal Communication
- Customer service
- Follow up skills
- Inventory sourcing
- Time management
- Positive attitude
- Customer complaint resolution
- Administrative coordination
- Package handling
- Data entry and tracking
- Strong interpersonal skills
- Highly adaptable
- Team player mentality
- Front desk support
- Polite telephone etiquette
- Cultural awareness
- Proactive attitude
Timeline
Administrative Concierge
Integral Senior Living
04.2024 - 07.2025
Administrative Assistant
A.D. Magellan
02.2022 - 06.2022
FBA Seller
Amazon
12.2020 - 02.2022
Customer Service Representative
Island Batik
11.2019 - 06.2020