NATALIE GONZALEZ
Auburndale,FL
Summary
To find a position where I can prove my hard working ability and contribute to the growth of the organization while gradually increasing my responsibility in an office environment.
Overview
8
8
years of professional experience
Work History
Radiology Scheduler
Radiology and Imaging Specialist
Lakeland, FL
12.2022 - Current
- Coordinated patient scheduling across multiple imaging modalities to optimize operational efficiency.
- Managed appointment confirmations and follow-ups, ensuring high levels of patient engagement and satisfaction.
- Streamlined scheduling processes by implementing electronic health record systems for improved data accuracy.
- Collaborated with radiologists and technologists to prioritize urgent cases and minimize patient wait times.
- Ensured that all required pre-appointment documentation was complete, reducing last-minute cancellations due to missing paperwork or information gaps.
- Assisted in maintaining up-to-date patient records by diligently updating demographic information and insurance details.
Medical Record Specialist
Verisma
Lake Mary, FL
06.2020 - 11.2022
- Interpret and respond to request for protected health information
- Fulfills release of information requests in an accurate and timely manner established in contracted service level agreements with the customer
- Reproduces protected health information using a variety of technologies, including, photocopiers, scanners and facsimiles
- Performs data entry functions, utilizing our client's tracking application, to log, monitor, and complete request for information
- Utilize a variety of computer systems and maintain procedural consistency as delineated by the facility and/or our client's records center
Release of Information Specialist
Ciox Health
Orlando, FL
05.2019 - 06.2020
- Provide information, medical records or information to the proper recipients.
- Follow confidentiality rules to protect patients sensitive information when it is requested.
- Release information when it’s requested.
- Answer client questions over the phone and keep detailed records of information requests and documents.
- Pulled patient records and transferred information to appropriate parties.
Healthcare Scheduler
Matrix Medical Network
Winter Springs, Florida
01.2018 - 01.2019
- Outbound/ Inbound
- Delivered an exceptional level of service to each customer by listening to concerns and questions.
Clerical Assistant
Inter American University of PR
Cupey, Puerto Rico
03.2017 - 10.2017
- Managed Clerical needs of company employees including copying, faxing and file management.
- Maintained reception area in orderly manner to provide visitors with a positive first impression of the company.
- Sorted and distributed business correspondence to correct department or staff member.
Education
BBA - Psychology
Inter American of PR
Cupey, PR06.2025
High School Diploma - undefined
Academia Cristiana Yarah
Toa Alta, PR06.2013
Skills
- Self motivated, confident and dedicated to quality work
- Energetic, professional and always provide quality customer service
- Excellent problem solving skills- Quick learner
- Computer literal- MS Word, Excel, outlook, Publisher and Internet
- Bilingual (English and Spanish)
Timeline
Radiology Scheduler
Radiology and Imaging Specialist
12.2022 - Current
Medical Record Specialist
Verisma
06.2020 - 11.2022
Release of Information Specialist
Ciox Health
05.2019 - 06.2020
Healthcare Scheduler
Matrix Medical Network
01.2018 - 01.2019
Clerical Assistant
Inter American University of PR
03.2017 - 10.2017
BBA - Psychology
Inter American of PR
High School Diploma - undefined
Academia Cristiana Yarah