Natalie Gonzalez
Layton
Summary
Reliable and Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Organized, dependable, and proficient at managing multiple priorities with a positive attitude. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations. Dedicated and seeking to maintain a strong position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic and eager to contribute to team success through hard work, attention to detail, and a clear understanding of an employee’s responsibilities. Motivated to learn, grow and excel.
Overview
6
6
years of professional experience
Work History
Receptionist
Ogden Clinic Davis Family Physicians
Layton, UT
06.2025 - Current
- Proficiency in ECW system and other computer skills
- HIPPA Compliance and confidentiality. Protecting patient privacy and handling sensitive data.
- Handling high call volumes professionally.
- Customer Service & Patient Experience. Greeting patients, resolving complaints, and improving satisfaction.
- Communicating clearly with doctors, nurses, and patients.
- Empathy & Compassion. Supporting anxious or distressed patients.
- Multitasking & Prioritization. Managing front desk tasks simultaneously during peak times.
- Conflict Resolution. Handling difficult situations and patient complaints.
- Time Management & Organization. Maintaining an organized workspace and managing calendars.
Paraprofessional
Entheos Academy
Magna, UT
02.2024 - 06.2025
- Increased people skills while working closely with teachers and students
- Small group instruction, 1-on-1 tutoring, lesson plan reinforcement, and adapting curriculum for diverse learning needs.
- Implementing Individualized Education Programs (IEPs), 504 plans, and tailored instructional approaches.
- Managing high-stress situations, meltdowns, and working with students with emotional or physical disabilities.
Behavioral Health Assistant
Howard R. Driggs Elementary
Holladay, UT
08.2023 - 02.2024
- Increased empathy as I worked to recognize and solve underlying issues.
- Learned to adapt well to different situations and environments
- Studied and applied effective communications skills.
- Use analytical thinking to understand behaviors, identify patterns, and develop effective strategies.
- Learned how to spot problems, find out why they happen, and come up with new ideas to fix them.
- Practiced managing schedules, resources and paperwork effectively.
- Helped students to feel comfortable and safe at school
- Found new ways to help students to learn and understand school lessons
Server
Fairfield Village of Layton
Layton, UT
08.2022 - 01.2023
- Cultivated warm relationships with those in residence.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers’ questions, recommended items and recorded order information.
- Noted special patron requests and followed up with the kitchen to confirm delivery.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Server
Fairfield Village of Layton
Layton, UT
11.2020 - 02.2021
- Cultivated warm relationships with those in residence.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers’ questions, recommended items and recorded order information.
- Noted special patron requests and followed up with the kitchen to confirm delivery.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Customer Service Cashier
Mrs. Cavanaugh’s
Layton, UT
10.2020 - 01.2021
- Resolved customer complaints and maintained a clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout the store.
- Maintained customer satisfaction with quick and professional handling of special orders and product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at the beginning and end of each shift.
- Processed accurate and efficient sales and returned transactions to facilitate customer satisfaction.
- Received product orders, unloaded merchandise and arranged store stock into appealing displays.
Education
Bachelor of Arts - History
Grand Canyon University
Phoenix, AZ11-2027
Online Program
BYU Idaho
08-2024
high school diploma - undefined
Davis High School
Kaysville, UT05-2020
Skills
- Adaptable
- Negotiation and conflict resolution
- Organized
- focused
- Positive
- Compassionate
- Composed under high stress situations
- Telephone skills
- Data entry
- Time management
- Scheduling
- Office administration
- Professional demeanor
- Relationship management
- Service prioritization
- Client confidentiality
Interests
Art, Baking, Reading
Timeline
Receptionist
Ogden Clinic Davis Family Physicians
06.2025 - Current
Paraprofessional
Entheos Academy
02.2024 - 06.2025
Behavioral Health Assistant
Howard R. Driggs Elementary
08.2023 - 02.2024
Server
Fairfield Village of Layton
08.2022 - 01.2023
Server
Fairfield Village of Layton
11.2020 - 02.2021
Customer Service Cashier
Mrs. Cavanaugh’s
10.2020 - 01.2021
high school diploma - undefined
Davis High School
Bachelor of Arts - History
Grand Canyon University
Online Program
BYU Idaho