Natalie Goodwin
Randolph,MA
Summary
Talented and energetic dual licensed esthetician and massage therapist with 15+ years of skilled treatment application, management, sales, and teaching experience. Enthusiastic, meticulous, caring, responsible, flexible with exceptional communication skills. Specialize in providing results driven services and outstanding customer service. Value co-creating positive and professional work cultures where team members are able to work collaboratively and build lasting professional relationships with clients and colleagues alike.
Overview
22
22
years of professional experience
3
3
Certificate
Work History
Manager
Spavia Day Spa
Littleton, MA
03.2022 - 05.2022
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Established and updated work schedules
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Applied customer feedback to develop process improvements and support long-term business needs..
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Prepared and recommended long-range plans for development of department personnel.
Manager, Esthetician, Massage Therapist
Elizabeth Grady
Canton, MA
07.2019 - 03.2022
- Coached and supervised staff by monitoring techniques and daily activities to suggest improvements.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Carried out product inventory checks, charting and consultations.
- Maximized performance by monitoring daily activities and mentoring team members.
Lead Massage Instructor
Elizabeth Grady School of Massage Therapy
Medford, MA
09.2008 - 08.2016
- Provided immediate and constructive feedback to students individually and as group.
- Evaluated students' competencies through written assignments and examinations.
- Conducted clinical simulations and provided feedback for each individual student.
- Implemented new educational techniques to boost student comprehension while reducing learning time.
- Distributed course syllabus and communicated course standards and learning objectives to students.
- Collaborated with instructors to implement best practices to enhance student learning.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Owner/Operator
Bodywise Healing
, MD
03.2007 - 01.2013
- Provided safe, effective and appropriate massage therapy techniques
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Maintained product inventory and inspected equipment
- Educated patients on treatment options.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Fostered friendly, warm and exceptional customer experience.
- Recommended retail products for at-home use.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
Massage Therapist
Khalsa Chiropractic
Cambridge, MA
01.2004 - 09.2005
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
Assistant Store Manager
Cambridge Naturals
Cambridge, MA
01.2005 - 02.2007
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Massage Therapist
Interlocks Salon And Day Spa
Newburyport, MA
03.2002 - 01.2004
- Provided safe, effective and appropriate massage therapy techniques
- Performed massages for clients using hot stone, Swedish, deep tissue, sports and pregnancy methodologies.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
Education
Massage Therapy Certification -
New Hampshire Institute For Therapeutic Arts
Hudson, NH06.2001
Esthetics
Elizabeth Grady School of Esthetics And Massage Therapy
Medford MA12.2013
Ayurvedic Medicine And Yoga
Kripalu School of Yoga And Ayurveda
Lennox, MA11.2007
Skills
- Customer Relationship Management
- Critical Thinking
- Constructive Feedback
- Team Goals
- Team Relationships
- Active Listening
- Classroom Instruction
- Positive Reinforcement Strategies
- Curriculum Implementation
- Industry Best Practices
Accomplishments
- Highly Proficient in Mindbody, Booker, and Salon Sales Software.
- Supervised team of 20 staff members.
- Increased total salon revenue by motivating team to successfully increase total sales by 10% year over year.
- Motivated students and team members to step out of their comfort zone and achieve success through compassionate support and effective coaching.
- Instructed 100+ students and team members in proper body mechanics in order to avoid job related injury and burn-out.
- Shifted work cultures from complacent and negative to motivated and positive through leading by example as well as creating and implementing efficient systems that were fair and balanced for all.
Certification
Neuromuscular Therapy
Trigger Point Therapy
Prenatal Massage
Oncology Massage
Craniosacral Therapy
Thai Massage
Ayurvedic Bodywork
Reiki I and II
Spray Tan
Microdermabrasion
Lash Lift and Tint
Timeline
Manager
Spavia Day Spa
03.2022 - 05.2022
Manager, Esthetician, Massage Therapist
Elizabeth Grady
07.2019 - 03.2022
Lead Massage Instructor
Elizabeth Grady School of Massage Therapy
09.2008 - 08.2016
Owner/Operator
Bodywise Healing
03.2007 - 01.2013
Assistant Store Manager
Cambridge Naturals
01.2005 - 02.2007
Massage Therapist
Khalsa Chiropractic
01.2004 - 09.2005
Massage Therapist
Interlocks Salon And Day Spa
03.2002 - 01.2004
Massage Therapy Certification -
New Hampshire Institute For Therapeutic Arts
Esthetics
Elizabeth Grady School of Esthetics And Massage Therapy
Ayurvedic Medicine And Yoga
Kripalu School of Yoga And Ayurveda
Neuromuscular Therapy
Trigger Point Therapy
Prenatal Massage
Oncology Massage
Craniosacral Therapy
Thai Massage
Ayurvedic Bodywork
Reiki I and II
Spray Tan
Microdermabrasion
Lash Lift and Tint
Similar Profiles
Cinnamon VincentCinnamon Vincent
Esthetician / Lead Guest Advisor at Spavia Day SpaEsthetician / Lead Guest Advisor at Spavia Day Spa
Ashley WoodmanAshley Woodman
Receptionist at Spavia Day SpaReceptionist at Spavia Day Spa
Lydia MarquisLydia Marquis
Guest Advisor at Spavia Day SpaGuest Advisor at Spavia Day Spa