Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Natalie Greer

Amarillo,TX

Summary

Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.

Overview

12
12
years of professional experience

Work History

Operations Manager

EmployBridge
06.2017 - Current
  • Manages day-to-day activities of the branch by overseeing and effectively holding all branch functions to EB standards. Develops and nurtures client satisfaction by filling orders in a timely manner.
  • Maintains client relationships by regularly conducting service reviews.
  • Recruits' individuals for staff positions and develops them to perform competently by providing consistent and on-going training, leadership, and feedback.
  • Oversee payroll and reporting functions and act as necessary to align actual performance with budget expectations.
  • Has authority to change the status of reporting employees regarding hiring, firing, and promotional advancement.
  • Manages SAP programs
  • Manage time management systems.
  • Promotes community awareness of the company by actively participating in local functions and consciously positioning our company as a focus for community support.
  • Proactively develops creative sourcing plans to include traditional networking approaches through the community.
  • Owns and writes effective content for online job postings to attract both active abs passive candidates via job boards integrated with the CRM system.
  • Screens, interviews, and recommends candidates to fill orders.
  • Builds and retains an active [pipeline of candidates for all roles, maintains and updates candidate database.
  • Leverages data to set realistic expectations, based on current volume, to successfully fill positions.
  • Leads candidate through the interview cycle based on their experience, skills, expectations and availability.
  • Conducts drug screens, I-9, and background checks.

Senior Accounts Receivable Specialist

AquaOne
07.2012 - 06.2017
  • Implemented process improvements for more efficient invoice tracking and payment collection.
  • Negotiated payment plans with delinquent clients, minimizing write-offs while maintaining customer relations.
  • Developed strong relationships with key contacts at major customers, fostering trust and leading to improved payments timeliness.
  • Evaluated existing debt collection strategies, identifying areas of improvement to achieve higher success rates in recovering outstanding funds.
  • Supported month-end close activities by preparing accurate accounts receivable reports for finance department review.
  • Managed high-volume accounts to ensure timely collections and minimize outstanding balances.
  • Reconciled discrepancies between invoices and customer payments efficiently, resolving any disputes promptly.
  • Maintained up-to-date client records to facilitate accurate invoicing and payment tracking.
  • Reduced uncollected revenue through diligent follow-ups with clients on overdue invoices.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Followed up overdue payments and payment plans from clients to establish good cash flow.
  • Negotiated payment arrangements with customers to establish timely receipt of payments.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.

Education

Bachelor of Science - Education

West Texas A&M University
Canyon, TX
12.2012

Skills

  • Operations Management
  • Employee relations and conflict resolution
  • Decision-Making
  • Staff Training
  • Staff Management
  • MS Office
  • Staff Development
  • Employee Motivation
  • Client Relationships
  • Onboarding and Orientation
  • Forecasting and Scheduling

Accomplishments

Presidents club 2019, 2020, 2021

Timeline

Operations Manager

EmployBridge
06.2017 - Current

Senior Accounts Receivable Specialist

AquaOne
07.2012 - 06.2017

Bachelor of Science - Education

West Texas A&M University

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Natalie Greer