Natalie Groves

• Processed ticket changes and cancellations efficiently.
• Assisted customers with inquiries and resolved issues promptly.
• Assist with wheelchair customers with luggage and getting to their car
• Cleaning and searching planes to get ready for customers

• Supervised daily care activities for residents, ensuring adherence to individualized care plans.
• Coordinated medication administration and monitored compliance with schedules.
• Developed engaging activities to enhance residents' physical and mental well-being.
• Trained and mentored new caregivers on best practices and safety protocols.

- booked, rescheduled, coordinated appointments for 4 care homes

- weekly audits on medical carts at each home to ensure medication quality and quantity

- assisted with pcp appointments when needed for clients

• Managed patient scheduling to optimize appointment flow and reduce wait times.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Coordinated with dental staff to ensure seamless patient care and communication.