NATALIE GUERRERO
Amarillo
Summary
Outstanding experience in customer service. I am open-minded and eager to learn.
Overview
10
10
years of professional experience
Work History
Household Manager/ Stay- At-Home Parent
Self-employeed
Amarillo, TX
10.2021 - Current
- Managed daily household operations including scheduling, budgeting, and logistics for a multi-person household.
- Developed strong time management and multitasking skills while balancing childcare, household management, and personal responsibilities.
- Coordinated appointments, activities, and schedules while maintaining an organized and efficient environment.
- Strengthened problem-solving and conflict resolution skills through daily decision-making and family management.
- Maintained budgeting and expense tracking for household finances.
Credit and Collections Representative
Xcel
Amarillo, Texas
01.2019 - 09.2021
- Answering calls to assist customers with payments, pay arrangements, scheduling drop line appointments.
Customer Service Representative
SITEL
Amarillo, Texas
07.2017 - 12.2018
- Answering calls from USAA insurance members while also updating their accounts and recording data into the system of changes in their policy.
Customer Service Representative
JCPenney
Amarillo, Texas
09.2016 - 07.2017
- Recommended, selected and helped locate merchandise based on customer needs and desires.
Customer Service Representative
Charlotte Russe
Amarillo, TX
12.2016 - 04.2017
- Prevented store losses using awareness, attention to detail and integrity.
Education
High School Diploma -
Amarillo High School
Amarillo, TX01-2017
Associate of Science - Radiography
Amarillo College
Amarillo, TX05-2023
Skills
- Quick learner
- Clean and neat nature
- Training and development
- Resolving conflict
- Microsoft Office
- Document control
- Change management
- Conflict management
- Computer proficient
- Proficient with MS Office
- Cash transactions
- Multitasking ability
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Household Manager/ Stay- At-Home Parent
Self-employeed
10.2021 - Current
Credit and Collections Representative
Xcel
01.2019 - 09.2021
Customer Service Representative
SITEL
07.2017 - 12.2018
Customer Service Representative
Charlotte Russe
12.2016 - 04.2017
Customer Service Representative
JCPenney
09.2016 - 07.2017
High School Diploma -
Amarillo High School
Associate of Science - Radiography
Amarillo College