Natalie Guira
Guiding Fitness
Antelope,CA
1
Certification
11
years of professional experience
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Work History
Certified Group Fitness Instructor
3 Years 6 Months- Designed and led diverse fitness classes, enhancing participant engagement and satisfaction.
- Developed personalized training programs, addressing individual client goals and fitness levels.
- Monitored participant progress, delivering tailored feedback and motivation to enhance individual performance.
- Conducted group fitness assessments, ensuring safety compliance and effective technique application for all participants.
- Conducted group fitness assessments, ensuring adherence to safety protocols and effective techniques.
- Educated gym members on proper form and technique during workouts, reducing the risk of injury while maximizing results.
- Collaborated with team members to implement innovative workout strategies and promote overall wellness.
- Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
- Spearheaded community outreach initiatives, expanding organization's visibility and attracting new clients.
- Fostered strong relationships with clients to create a supportive workout environment, enhancing overall customer satisfaction.
- Developed goal-oriented training programs that led clients to achieve significant improvements in strength, endurance, flexibility, and overall functional ability.
- Helped clients reach fitness objectives by providing encouragement and motivation.
Customer Service Representative
1 Year 2 Months- Resolved inbound customer inquiries, delivering accurate account, billing, and service support.
- Routed complex issues to appropriate departments, ensuring timely escalation and follow-up.
- Assisted customers with order status, scheduling, and service updates using call center protocols.
- Monitored call quality standards, adjusted responses to enhance consistency and elevate customer satisfaction.
- Managed sensitive customer information with discretion while meeting compliance requirements.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Met or exceeded performance targets through attention to detail and effective communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Boosted client retention rates by providing exceptional customer service and building rapport with callers.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Delivered exceptional customer service by leveraging product knowledge and creating welcoming, positive experiences for customers.
- Collaborated with team members to share best practices, resulting in improved overall department performance.
Sales Associate Specialist
4 Years 9 Months- Demonstrated application techniques for foundation, color cosmetics, and finishing products to support purchase decisions.
- Advised clients on complexion matching, skincare routines, and makeup selection using strong product knowledge.
- Maintained brand standards through precise merchandising, tester presentation, and counter organization.
- Processed sales transactions accurately while handling returns, exchanges, and payment inquiries.
- Monitored stock levels and replenished inventory to support product availability and store readiness.
- Supported promotional launches by communicating product features, offers, and event details to clients.
- Resolved customer concerns professionally, preserving service quality and loyalty throughout store interactions.
- Mentored team members on sales approaches, client engagement, and effective beauty consultation practices.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Greeted customers and helped with product questions, selections, and purchases.
- Contributed to a positive work environment by collaborating with team members and offering support when needed.
Brand Ambassador
4 Years 9 Months- Developed and executed promotional campaigns to enhance brand visibility and customer engagement.
- Educated customers on product benefits, application techniques, and makeup trends.
- Fostered strong client relationships, enhancing loyalty and encouraging repeat business.
- Collaborated with retail teams to optimize product placement and merchandising strategies.
- Conducted market research to identify emerging beauty trends and consumer preferences.
- Analyzed sales data to inform inventory decisions and promotional tactics.
- Participated in events and trade shows to showcase products and expand brand reach.
- Generated positive word-of-mouth referrals through personalized customer interactions and in-depth product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Engaged with strangers to foster brand awareness and build relationships. and interacted in natural conversation with the goal of developing brand loyalty.
- Communicated product information with confidence and educated consumers about the company.
Insurance Representative
10 Months- Guided clients through insurance policy options and coverage details.
- Facilitated claims processing, ensuring compliance with company protocols and regulations.
- Implemented strategies to boost client satisfaction scores through improved communication practices.
- Mentored junior representatives, strengthening team expertise on insurance products and compliance standards.
- Led initiatives to optimize workflow efficiency in claims management, reducing processing times significantly.
- Mentored junior representatives, enhancing team knowledge on insurance products and compliance standards.
- Analyzed customer feedback to improve service delivery and resolve issues efficiently.
- Renewed insurance policies for clients, ensuring compliance with company guidelines. and record retention.
- Developed strategies to enhance cross-selling opportunities among existing customers, contributing to revenue growth.
Sales Associate
1 Year 3 Months- Delivered exceptional customer service, enhancing shopper experience and fostering brand loyalty.
- Assisted in visual merchandising, ensuring alignment with Hollister's aesthetic standards and seasonal promotions.
- Trained and mentored new sales associates on product knowledge and effective selling techniques.
- Analyzed sales trends to identify opportunities for inventory optimization and improved customer engagement.
- Executed daily operations, upheld store presentation standards, and ensured compliance with company policies to enhance customer experience.
- Collaborated with management to develop strategies that increased foot traffic and elevated sales performance.
- Resolved customer inquiries promptly, contributing to high satisfaction ratings and repeat business.
- Led team meetings to share best practices, drive motivation, and enhance overall team performance.
- Organized racks and shelves to enhance visual appeal, engage customers, and effectively promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Collaborated with team members to achieve monthly sales targets.
Education
Associate of Science - Data Analysis
- Psychology
Associate - Arts, Humanities And Social Sciences Honors
Skills
Group instruction
Program design
Technique adjustments
Sales strategy development
Community engagement
Listening skills
Multi-tasking
Client onboarding
Interpersonal communication
Relationship building
Class scheduling
Positive demeanor
Activity planning
Fitness safety
Flexible schedule
First Aid/CPR
Brand awareness
Collaborative teamwork
Group sessions
Excellent people skills
Team collaboration
Licenses
State of California Department of Real Estate
Salesperson 08/19/26
Certification
- Certificate of Completion - The Awaken 200-Hour Training
- Certificate of Completion -American Sports & Fitness Association
- Certificate of Completion (Harassment and Discrimination
Prevention) - 27th of April 2021 - First Aid/CPR Certified
Timeline
Certified Group Fitness Instructor
Guiding Fitness
04.2023 - CurrentRead More
Customer Service Representative
Amerit Consulting
03.2022 - 05.2023Read More
Insurance Representative
Blue Cross Blue Shield
10.2020 - 08.2021Read More
Sales Associate Specialist
MAC Cosmetics
09.2017 - 06.2022Read More
Brand Ambassador
MAC Cosmetics
09.2017 - 06.2022Read More
Sales Associate
Hollister.Co
05.2015 - 08.2016Read More
San Joaquin Delta College
Associate from Arts, Humanities And Social Sciences Honors
Read More
California State University
from Psychology
Read More
Calbright College
Associate of Science from Data Analysis
Read More