Natalie Gustafson
Portland ,ME
Summary
Diligent restaurant server with background in floral design. Adept at creating visually stunning arrangements and maintaining exceptional customer relationships while delivering excellent service in every setting. Demonstrated creativity and attention to detail in high-pressure environments. Known for creativity, reliability, and positive attitude
Overview
6
6
years of professional experience
Work History
Florist
Harmon’s Floral Company
Portland, ME
01.2023 - Current
- Designed custom floral arrangements for various occasions, ensuring client satisfaction and creative expression.
- Assisted in inventory management by tracking supplies and maintaining stock levels for efficient operations.
- Handled customer inquiries promptly, providing product recommendations based on individual preferences and needs.
- Collaborated with team members to execute large-scale events, coordinating logistics for setup and delivery schedules.
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Utilized floral design techniques to craft unique floral arrangements.
- Maintained fresh inventory through proper rotation, storage, and display methods.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
Server
Gross Confection Bar
Portland, ME
03.2023 - 02.2026
- Delivered exceptional customer service in fast-paced environment while maintaining cleanliness and organization.
- Handled cash transactions accurately and efficiently during peak hours.
- Engaged with guests to provide menu recommendations and special offers.
- Supported team members during high-volume shifts to enhance workflow efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Team Member
Whole Food Market
Portland, ME
03.2020 - 01.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained cleanliness and organization of store areas to ensure safety and compliance.
- Collaborated with team members to restock shelves and manage inventory levels effectively.
- Participated in store promotions and events, engaging customers and boosting sales initiatives.
- Adapted quickly to changing demands during peak hours, maintaining service quality under pressure.
- Demonstrated product knowledge to educate customers on healthy choices and sustainable practices.
Education
Social And Behavioral Sciences
University of Southern Maine
Portland, Maine, MESkills
- Exceptional customer service
- Strong work ethic
- Menu memorization
- Team collaboration
- Order accuracy
- Food safety practices
- Task prioritization
References
Dana Emberly, Gross Confection Bar General Manager: (207)380-6421
Patricia Malacharia, Harmon’s Floral Company Lead Designer and Store Leader: (207)318-7302
Samantha Ramos, Harmon’s Floral Company General Manager: (207)420-0110
Timeline
Server
Gross Confection Bar
03.2023 - 02.2026
Florist
Harmon’s Floral Company
01.2023 - Current
Team Member
Whole Food Market
03.2020 - 01.2023
Social And Behavioral Sciences
University of Southern Maine