Chloe Kling
Waterloo,IA
Summary
Proven track record in enhancing customer satisfaction and team performance at Hy-Vee, leveraging exceptional customer service and problem-solving skills. Excelled in client engagement, significantly boosting repeat business. Demonstrated strong communication and organizational abilities, ensuring efficient operations and cleanliness standards. Achieved consistent positive outcomes in sales and service quality.
Overview
12
12
years of professional experience
Work History
Florist
Hy-Vee
03.2024 - Current
- Managed daily opening and closing of florist shop to prepare for incoming customers on the phone and in the shop
- Answered phones calls and took orders over the phone
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Maintained fresh inventory through proper rotation, storage, and display methods
- Prepared potted plants and bouquets based on customer requirements.
- Utilized floral design techniques to craft unique floral arrangements.
- Discussed with customer and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
Floral Manager
Hy-Vee
12.2020 - 03.2024
- Mentored junior staff members, fostering a positive team environment and improving overall performance.
- Coordinated delivery logistics for standing orders, optimizing routes to maximize timeliness without sacrificing product quality.
- Trained employees on customer order taking and basic floral arranging.
- Inventoried plants and flower care supplies and ordered more.
- Managed staff scheduling, balancing employee availability with store needs while minimizing overtime costs.
- Maintained a well-organized work area, ensuring efficient workflow and timely completion of tasks.
- Established strong relationships with clients, leading to repeat business and referrals for new customers.
- Trained new employees in proper design techniques, customer service skills, and store policies for a seamless integration into the team.
- Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
Resident Assistant
Goldfinch Assisted Living
09.2019 - 11.2020
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Supervised daily activities and provided assistance to staff.
- Monitored building access during evening hours to provide a secure living environment while fostering strong relationships with residents.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Produce Clerk
Hy-Vee
05.2016 - 11.2020
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
- Complied with safety standards while handling food and buffet equipment.
- Assisted customers with special requests or dietary needs, customizing their salads as needed for maximum satisfaction.
- Cut and prepared fresh fruits and vegetables daily for optimal taste and quality in salads.
- Prepared salad bar buffet items and filled containers with assortment of vegetables, fruits, condiments and garnishes.
- Replenished buffet food when quantities became low.
- Fulfilled written and verbal orders by serving various food.
- Exceeded performance targets consistently, demonstrating strong multitasking abilities under pressure.
- Assisted customers with bagging their purchases, providing swift and attentive service.
- Resolved customer complaints professionally, addressing concerns with empathy and finding appropriate solutions.
- Processed both cash and card purchases and returns.
Manager
Graffiti Corner
04.2018 - 11.2019
- Learned both coffee menu and food menu- trained others on correct portions and food handling
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Checked food temperature regularly to verify proper cooking and safety.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
Lifeguard
Black Hawk YMCA
09.2015 - 05.2016
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Attentively monitored swimmers to identify distress.
- Educated patrons on safety protocols and enforced safety rules.
Lifeguard
YMCA
09.2013 - 09.2015
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
Dietary Aide
Grand Jivante
03.2012 - 08.2014
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Followed all food safety regulations while preparing meals for patients.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Ensured food safety compliance through proper storage, handling, and sanitation procedures, minimizing risk of contamination or illness.
Education
Associate of Arts -
Rochester Community And Technical College
Rochester, MN05.2014
High School Diploma -
Aplington Parkersburg High School
Parkersburg, IA05.2013
Skills
- Sales and service-oriented
- Exceptional customer service
- Client engagement and assistance
- Memory retention
- Cleaning and organization
- Problem-Solving
- Strong communicator
- Cleanliness and sanitation
Timeline
Florist
Hy-Vee
03.2024 - Current
Floral Manager
Hy-Vee
12.2020 - 03.2024
Resident Assistant
Goldfinch Assisted Living
09.2019 - 11.2020
Manager
Graffiti Corner
04.2018 - 11.2019
Produce Clerk
Hy-Vee
05.2016 - 11.2020
Lifeguard
Black Hawk YMCA
09.2015 - 05.2016
Lifeguard
YMCA
09.2013 - 09.2015
Dietary Aide
Grand Jivante
03.2012 - 08.2014
Associate of Arts -
Rochester Community And Technical College
High School Diploma -
Aplington Parkersburg High School