Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Hargrove

Austin,TX

Summary

Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

4
4
years of professional experience

Work History

Bartender

Chuy's Fine Tex-Mex
06.2022 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Server Trainer

Chuy's Fine Tex-Mex
07.2021 - Current
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.

Server

Chuy's Fine Tex-Mex
05.2021 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

To-Go Employee

Chuy's Fine Tex-Mex
05.2020 - Current
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Host

Chuy's Fine Tex-Mex
05.2019 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Education

Bachelor of Science - Nursing

Concordia University Texas
Austin
05.2025

High School Diploma -

Brentwood Christian School
Austin
05.2021

Skills

  • Suggestive Selling
  • Warm and Friendly
  • Service Prioritization
  • Time Management
  • Active Listening
  • High-Energy and Stamina
  • Judgment and Decision-Making
  • Menu Item Recommendation
  • Coordination
  • Cool Under Pressure

Timeline

Bartender

Chuy's Fine Tex-Mex
06.2022 - Current

Server Trainer

Chuy's Fine Tex-Mex
07.2021 - Current

Server

Chuy's Fine Tex-Mex
05.2021 - Current

To-Go Employee

Chuy's Fine Tex-Mex
05.2020 - Current

Host

Chuy's Fine Tex-Mex
05.2019 - Current

Bachelor of Science - Nursing

Concordia University Texas

High School Diploma -

Brentwood Christian School

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Natalie Hargrove