Natalie Harvey
Blue Grass,IA
Summary
Compassionate professional with expertise in motivational interviewing and conflict resolution. Proven experience in delivering trauma-informed support and spearheading community engagement initiatives. Committed to enhancing client-centered services through effective communication and collaboration.
Overview
6
6
years of professional experience
Work History
Receptionist
Domestic Abuse Intervention Services
Madison , WI
08.2025 - Current
- Serving as the first point of contact for clients seeking support.
- Greet clients and provide trauma-informed, empathetic front-desk assistance prior to their meetings with legal advocates.
- Monitor and manage building access to ensure that only authorized individuals enter the center or shelter, maintaining a safe and confidential environment.
- Support daily front-desk operations, contributing to an organized, secure, and client-centered service experience.
Bartender/Server
Everly
Madison, WI
09.2022 - Current
- Provided exceptional customer service in high-pressure dining environment.
- Managed multiple tables, ensuring timely delivery of orders.
- Collaborated with kitchen staff to ensure accurate food preparation in Spanish.
- Trained new staff on drink preparation and customer interaction techniques.
- Resolved customer complaints promptly to uphold satisfaction levels.
Internship
Oakleaf Clinics- The Counseling Room
Eau Claire, Wisconsin
05.2023 - 09.2023
- Observed multiple client therapy sessions with a licensed therapist, including sessions involving trauma, grief, and addiction.
- Developed and delivered an in-depth presentation on grief and loss for a regional Nestlé team, following several employee deaths.
- Presented evidence-based frameworks on types of grief, the non-linear nature of grieving, and effective healing strategies.
- Provided clear, supportive educational content designed to help teams navigate complex emotional experiences, and access appropriate coping resources.
English Teacher
CREA
Las Rivas, Nicaragua
06.2019 - Current
- Developed and delivered English language lessons focused on communication, pronunciation, and reading comprehension.
- Trained local instructors in key English vocabulary and conversational strategies to improve classroom fluency.
- Led community engagement projects, including constructing bookcases to expand access to rural library resources.
Education
Bachelor Of Arts (BA) - Psychology
University of Wisconsin, Madison
Madison, WI05-2025
Skills
- Spanish language proficiency
- Conflict resolution strategies
- Motivational interviewing techniques
- Active listening skills
- Organizational skills
Languages
Spanish
Professional
Timeline
Receptionist
Domestic Abuse Intervention Services
08.2025 - Current
Internship
Oakleaf Clinics- The Counseling Room
05.2023 - 09.2023
Bartender/Server
Everly
09.2022 - Current
English Teacher
CREA
06.2019 - Current
Bachelor Of Arts (BA) - Psychology
University of Wisconsin, Madison