Natalie Hayden
Florence,Kentucky
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associate
Broker Brothers & Co
Florence, MT
12.2023 - Current
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Maintained accurate records of all insurance transactions using computer software systems.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
Certified Level 1 Crossfit Trainer
FT. Wright CrossFit
FT. Wright
05.2022 - Current
- Trained clients on a variety of strength training, cardiovascular exercises and stretching techniques
- Guided clients through safe workouts modified to their fitness levels and medical considerations, from obesity to hypertension, arthritis, sports injuries, and post surgeries
- Cultivated positive relationships with clients by interacting with them during group fitness classes.
- Assisted in designing nutrition plans tailored to each athlete's goals.
Social Media Coordinator
Ft. Wright Crossfit
05.2022 - Current
- Updated website content regularly with fresh information related to products and services offered by the company.
- Posted new content for products and services when managing marketing and release calendars.
- Wrote social media content to increase engagement with customers.
- Utilized Twitter and Facebook to promote products, services and content.
Certified Pharmacy Technician
Ft. Mitchell Kroger Pharmacy
Ft. Mitchell
04.2021 - 12.2023
- Assist store leaders and associates in providing a positive customer shopping experience and increase associate interest in customer service/relations to enhance the company’s reputation as the ‘Best in Class’s in the retail industry
- Follow the appropriate staging procedures maintain records on prescription volume and sales.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
Education
Bachelor of Arts - Marketing
Norther Kentucky University
12.2024
Associate of Business Administration -
Gateway Community and Technical College
12.2022
Skills
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Client Engagement
- Conflict Resolution
- Customer Service
- Management Support
- Multiple Priorities Management
- Customer Relationship Management (CRM)
- Oral Communication
Personal Information
Title: Marketing Student
Certification
- CrossFit Level 1
Affiliations
Fitness enthusiast
Timeline
Associate
Broker Brothers & Co
12.2023 - Current
Certified Level 1 Crossfit Trainer
FT. Wright CrossFit
05.2022 - Current
Social Media Coordinator
Ft. Wright Crossfit
05.2022 - Current
Certified Pharmacy Technician
Ft. Mitchell Kroger Pharmacy
04.2021 - 12.2023
Bachelor of Arts - Marketing
Norther Kentucky University
Associate of Business Administration -
Gateway Community and Technical College
- CrossFit Level 1
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