Natalie Hernandez
Odessa ,Tx
Summary
Dynamic and results-oriented professional with extensive experience in office administration and customer service, notably at GNA Field Services LLC. Excelled in managing sensitive data with utmost confidentiality and enhancing customer satisfaction through impeccable service. Proficient in Quickbooks and adept at verbal communication, consistently achieving high accuracy in transactions and record-keeping.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Secretary
GNA Field Services LLC
Odessa Tx
01.2020 - Current
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed filing system, entered data and completed other clerical tasks.
Hairstylist
Beautyxnat
Odessa
05.2025 - Current
- Delivered exceptional haircuts and styling services to enhance client satisfaction and loyalty.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
Cashier
Walmart
Elk City, OK
06.2012 - 08.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Cometology Associates - Cosmetology
Odessa College
Odessa, TX05.2025
Skills
- Customer service
- Verbal and written communication
- Office administration
- Organization
- Appointment scheduling
- File management
- Quickbooks
Certification
Hair Extension Application
Languages
Spanish
Elementary
English
Elementary
Timeline
Hairstylist
Beautyxnat
05.2025 - Current
Secretary
GNA Field Services LLC
01.2020 - Current
Cashier
Walmart
06.2012 - 08.2013
Cometology Associates - Cosmetology
Odessa College