Natalie Higgins
Louisville,KY
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Focused professional motivated to deliver seamless and pleasant healthcare experience to patients. Offering extensive background assisting medical teams in examining and treating patients. Skillful in measuring vitals, preparing, and drawing blood samples and preparing treatment rooms for examinations.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Norton Healthcare
Louisville , KY
08.2023 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Collected samples from patients for laboratory testing purposes.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Clinical Support Assistant
Norton Healthcare
Louisville , KY
08.2022 - 08.2023
- Assisted nursing staff in performing clinical tasks such as taking vital signs, collecting specimens.
- Prepared and maintained medical records for patients according to established procedures.
- Roomed patients accordingly
Medical Receptionist
Norton Healthcare
Louisville , KY
02.2022 - 08.2022
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
Bus Driver
Meade County Board Of Education
Brandenburg, Kentucky
08.2021 - 02.2022
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
- Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
- Inspected vehicles prior to each shift for mechanical defects or malfunctions.
Pharmacy Customer Service Representative
Optum
Louisville , KY
11.2020 - 02.2021
- Provided excellent customer service by responding to inquiries in a timely manner.
- Processed prescription orders using pharmacy software system.
- Maintained accurate records of all transactions, including refills and new prescriptions.
- Adhered to all HIPAA regulations regarding patient privacy and confidentiality.
- Answered incoming calls promptly, courteously and professionally.
- Managed workflow within the pharmacy department.
- Resolved customer complaints and concerns in a professional manner.
- Verified patient insurance coverage and eligibility for prescription medications.
Load Planner
UPS
Louisville , KY
10.2019 - 11.2020
- Developed efficient loading plans for freight shipments to optimize space and maximize cost savings.
- Created bills of lading for outbound shipments, ensuring accuracy and timely delivery.
- Analyzed customer requirements and determined the most cost-effective shipping methods.
- Coordinated with customers, vendors, and internal departments to ensure that all orders were shipped in a timely manner.
- Maintained detailed records of all outbound shipments including tracking numbers, carrier information.
Education
High School Diploma -
Butler Traditional High School
Louisville Ky05-2016
Skills
- Phlebotomy
- Intake control
- Medical office administration
- Patient-focused care
- Check-in coordination
- Stocking supplies
- Clinical documentation
- Antigen testing
- Restocking lab supplies
- Disease prevention education
- CPR
- HIPAA compliance
- Vital sign monitoring
- Patient scheduling
- Immunization administration
- Lab equipment setup
- Clinical and administrative support
- Patient management
- Monitoring patient progress
- Direct patient care
- Specimen labeling
- Quick problem solver
- First aid
- Data entry
- Electrocardiography (EKG)
- Payment collection
- Medical office management
Timeline
Medical Assistant
Norton Healthcare
08.2023 - Current
Clinical Support Assistant
Norton Healthcare
08.2022 - 08.2023
Medical Receptionist
Norton Healthcare
02.2022 - 08.2022
Bus Driver
Meade County Board Of Education
08.2021 - 02.2022
Pharmacy Customer Service Representative
Optum
11.2020 - 02.2021
Load Planner
UPS
10.2019 - 11.2020
High School Diploma -
Butler Traditional High School