Professional Summary
Overview
Work History
Education
Skills
Certification
Additional Information - Work Authorization
References
Timeline

Natalie Holt

Self Employed Services
Sabattus,USA
1
Certification
17
years of professional experience

Dynamic professional with extensive experience in medical office administration and patient care, notably at Saco Bay Orthopaedic and Sports Physical Therapy. Proven expertise in insurance verification and compliance monitoring, coupled with strong leadership and problem-solving skills. Committed to enhancing operational efficiency and delivering exceptional patient service.

Work History

FDA AGENT/TOBACCO

8 Years 4 Months
Self Employed Services | 05.2018 - Current
  • Coordinated undercover buys to verify compliance with regulations on tobacco product sales.
  • Participated in team meetings to share insights on product updates and policy changes.
  • Conducted regular in-person inspections to verify adherence to advertising and licensing guidelines.

Personal Care Assistant

2 Years
Stephanie Osborne/Robert Osborne | 05.2024 - 05.2026
  • Assisted client with activities of daily living such as bathing, dressing, grooming and toileting.
  • Provided 24/7 companionship, improving quality of life for elderly disabled client.
  • Provided companionship and emotional support to enhance client well-being.
  • Coordinated care plans with healthcare professionals, ensuring tailored support for clients.
  • Administered medications according to prescribed schedules and guidelines.
  • Observed client health changes and reported concerns to family members or caregivers.
  • Coordinated care plans with healthcare professionals to ensure personalized support for clients.
  • Monitored client health changes and communicated concerns to family members or caregivers.

Office Manager/Patient Service Specialist

14 Years 11 Months
Saco Bay Orthopaedic and Sports Physical Therapy | 11.2009 - 10.2024

Coordinated communication among patients, therapists, and administrative staff to enhance information flow and patient experience.

  • Maintained patient records and ensured confidentiality compliance.
  • Implemented office policies that standardized operational procedures and improved overall efficiency.
  • Supported billing processes and insurance verification to enhance accuracy and efficiency of patient service transactions.
  • Trained new staff on office protocols and software systems to ensure effective onboarding and operational continuity.
  • Managed incoming phone calls to provide information and assistance to callers., responded to emails, routed mail and coordinated courier services.
  • Tracked invoices and payments, ensuring accuracy in accounts receivable and payable to support financial integrity.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.

Education

Some College (No Degree) - Certification of Completion

Medical Transcription | Portland, ME

Skills

Insurance Verification
Health insurance authorizations
Precertification oversight
Managed care
Regulatory compliance
Quality assurance
Medical office experience
Patient Care
Medical Billing
Medical Records
Medical documentation
ICD-10
ICD-9
EMR systems
Data management
Revenue management
Cross-functional collaboration
Compliance oversight
Policy compliance
Regulatory enforcement
Health regulations
Market surveillance
Field inspections
Task prioritization
Time management
Office administration
Patient engagement
Customer service
Verbal communication
Telephone etiquette
Excel proficiencyons
Data analysis
Issue resolution
Quality assurance
Excel formulas
Microsoft Word
Microsoft Outlook
Microsoft PowerPoint
Microsoft Teams
SharePoint
Databases
Computer skills
Productivity software
Data input
Windows
Computer operation
Word processing
English
HIPAA
Outpatient
Inventory control
ICD-10
Word processing
Computer operation
Excel formulas
Productivity software

Certification

  • Medical Transcription/Terminology, 02/01/99, Present, Certificate of Completion for Medical Terminology and Transcription Course
  • Driver's License

Additional Information - Work Authorization

Authorized to work in the US for any employer

References

References available upon request.

Timeline

Personal Care Assistant

Stephanie Osborne/Robert Osborne
05.2024 - 05.2026Read More

FDA AGENT/TOBACCO

Self Employed Services
05.2018 - CurrentRead More

Office Manager/Patient Service Specialist

Saco Bay Orthopaedic and Sports Physical Therapy
11.2009 - 10.2024Read More

Medical Transcription

Some College (No Degree) from Certification of Completion
Read More
Natalie Holt