Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natalie Jarmul

Battle Creek,MI

Summary

Proven leader in retail management, adept at driving sales and enhancing customer satisfaction at Macy's. Excelled in team supervision and retail operations, boosting efficiency and engagement through strategic training and merchandising. Skilled in sales metrics analysis, demonstrated by surpassing sales targets. Balances strong analytical abilities with exceptional interpersonal skills to foster team growth and customer loyalty.

Overview

19
19
years of professional experience

Work History

Selling and Sales Captain

Macy's
02.2023 - Current
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Managed day-to-day staffing and handled scheduling for all store employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Trained team members in successful strategies to meet operational and sales targets.

Women's Shoes Sales Associate/Merchandiser

Macy's
05.2005 - 03.2023
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.

Fine Jewelry Department Lead

Macy's
04.2017 - 02.2019
  • Communicated with managers of other departments to maintain transparency.
  • Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
  • Supervised existing employees and recruited, interviewed and hired new ones.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Set up displays and trained employees on current promotions.

Fine Jewelry Specialist/Sales Associate

Macy's
08.2008 - 04.2017
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Displayed merchandise by arranging in appealing ways to boost sales.

Education

Associate of Science - Accounting

Kellogg Community College
Battle Creek, MI

Skills

  • Team Supervision
  • Sales Metrics Analysis
  • Store Opening and Closing
  • Customer Service
  • Retail Operations

Timeline

Selling and Sales Captain

Macy's
02.2023 - Current

Fine Jewelry Department Lead

Macy's
04.2017 - 02.2019

Fine Jewelry Specialist/Sales Associate

Macy's
08.2008 - 04.2017

Women's Shoes Sales Associate/Merchandiser

Macy's
05.2005 - 03.2023

Associate of Science - Accounting

Kellogg Community College

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Natalie Jarmul