Natalie Jimenez Garcia
New Haven,CT
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
3
3
years of professional experience
Work History
Service Advisor
CarMax
09.2022 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
Reconditioning Associate
CarMax
06.2021 - 09.2022
- Managed inventory storage in clean and organized fashion.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Performed data entry and completed proper paperwork.
- Used hand-held device to create vehicle loads for transporters to pick up
PICKER
XPO Logistic
04.2021 - 05.2021
- Used scan gun to pick items for shipment
- Packed products
- Inspected items that arrived and added them to the system
- Placed items that arrived in specific locations and bins in the aisle.
Machine Operator
Shick
12.2020 - 04.2021
- Restocked product into machine throughout the day
- Maintained a productivity level of 30,000 pieces per every 8-hour shift
- Troubleshooted machine whenever machine was down in order to maintain productivity level.
Paint Associate
Home depot
06.2020 - 12.2020
- Maintained a clean, organized inventory and curated displays of rotating seasonal paint and paint material
- Provided customer with high quality service while upholding brand standard and values to ensure customer satisfaction
- Used computer software to mix a variety of paint color.
Education
ACES - Sports Management
University of Connecticut
Storrs, CTSkills
- Customer Service
- Computer Skills
- Data Entry
- Documentation and Reporting
- Team Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Service Advisor
CarMax
09.2022 - Current
Reconditioning Associate
CarMax
06.2021 - 09.2022
PICKER
XPO Logistic
04.2021 - 05.2021
Machine Operator
Shick
12.2020 - 04.2021
Paint Associate
Home depot
06.2020 - 12.2020
ACES - Sports Management
University of Connecticut
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