Natalie Jokinen
Saint Louis Park,MN
Summary
From each of my employment and education opportunities, I have taken away new skills and knowledge. This includes an understanding of myself and how I have fit into these very different environments. With a creative approach to problem solving and attention to detail I find myself leading, teaching, and offering understanding to create a smooth flowing and efficient experience for my peers and I. Whether the task at hand is big or small, it will be approached with the same passion, positivity, and hard work to ensure the success of any given project.
Overview
9
9
years of professional experience
Work History
Server/Bartender
Lo Rei Lei's
09.2022 - 07.2023
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with team members to ensure customer satisfaction.
Sound Engineer
Low Tide Studio
03.2022 - 07.2023
- Collaborated with clients to determine project scopes and set milestones.
- Collaborated with producers and performers to determine and achieve desired sound for productions.
- Responsible for keeping the tone of the studio positive and inclusive of everyone's idea's.
- Maximizing the productiveness of the time allotted for a given project.
- Mixed and mastered vocal arrangements and music compositions,, and optimized songs, and albums.
- Regulated volume level and sound quality during recording sessions.
- Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients.
Store Manager in Training
Bayside Thrift
08.2022 - 04.2023
- Followed implemented system to keep inventory organized and allow for seamless shipment and delivery of online sales.
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Trained and guided team members to maintain high productivity and performance metrics.
Child Caretaker
Private Family Employer
04.2021 - 08.2022
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Housekeeper
Houseworks
12.2020 - 04.2021
- Kept cleaning materials stocked and ready for daily use.
- Worked as a team to finish jobs as quickly as possible.
- Created a personal system of cleaning using common sense to fast track productiveness.
- Trusted to be in people's most vulnerable spaces.
VIP Bottle Server
The Exchange
12.2018 - 07.2020
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm while anticipating guests' needs and providing proactive service in a fast paced and high occupancy environment.
- Maintained accuracy and efficiency when processing sales transactions.
- Communicated with guests in a loud chaotic setting to record orders and assess needs.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
Server
Betty Danger's Country Club
06.2017 - 12.2019
- Provided accommodating service in a fast paced and quick turnover setting.
- Worked with coworkers as a team to ensure the highest level of service. This included running others food and drink orders, bussing others tables, and resolving issues with coworkers tables as quickly as possible while taking care of my own.
- Always keeping the experience for the customer fun and light.
Server
Bug Eyed Betty's
01.2016 - 03.2017
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Certified Nursing Assistant
Mellen Manor
05.2014 - 11.2014
- Answered call lights and supported patient comfort and safety.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Education
Certificate - Environmental Architecture
Earthship Biotecture Academy
Taos, NM10.2023
Certificate - Sound Engineering
Recording Connection
Wilmington, NC03.2022
Bachelor of Architecture Design - Architecture Design
University of Minnesota - Twin Cities
Minneapolis, MN12.2019
Certificate - Certified Nursing Assistant
Wisconsin Indianhead Technical College
Ashland, WI05.2014
Skills
- Team Collaboration
- Quick Learner
- Customer Service
- Communication
- Project Management
- Various Software Formats
- Leadership
- Time Management
Timeline
Server/Bartender
Lo Rei Lei's
09.2022 - 07.2023
Store Manager in Training
Bayside Thrift
08.2022 - 04.2023
Sound Engineer
Low Tide Studio
03.2022 - 07.2023
Child Caretaker
Private Family Employer
04.2021 - 08.2022
Housekeeper
Houseworks
12.2020 - 04.2021
VIP Bottle Server
The Exchange
12.2018 - 07.2020
Server
Betty Danger's Country Club
06.2017 - 12.2019
Server
Bug Eyed Betty's
01.2016 - 03.2017
Certified Nursing Assistant
Mellen Manor
05.2014 - 11.2014
Certificate - Environmental Architecture
Earthship Biotecture Academy
Certificate - Sound Engineering
Recording Connection
Bachelor of Architecture Design - Architecture Design
University of Minnesota - Twin Cities
Certificate - Certified Nursing Assistant
Wisconsin Indianhead Technical College
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