Natalie Kelley

• Developed strong product knowledge to successfully communicate the perks and benefits of a Landing membership to prospective members, providing detailed information via phone, email, and text.
• Assisted members in the booking of reservations.
• Responded to an average of 20-30 inbound new member leads per day.
• Met and exceeded sales quota of 45 reservations per month.
• Worked alongside other teams to ensure members have a great experience.

• Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
• Engaged with on average 40+ customers per day to effectively build rapport and lasting relationships
• Managed yearly store inventory and updated reports in system

• Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
• Prepare all supplies and equipment needed for set
• Identifying issues that occur during filming and communicating those to pertinent crew members to ensure smooth filming process
• Escorted average of 12 crew members per day to their required locations

• Supported current production needs by moving items between equipment, conveyors, and staging areas
• Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
• Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
• Supported production needs by performing routine tasks using standard procedures and equipment.

• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills
• Assisted customers via phone by providing confirmations, answering questions and offering general information
• Answered on average 50 emails per day and answered inquiries about properties and company policies
• Researched businesses, activities, and events in the area to recommend to guests to enhance their trip
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle

• Greeted on average 50 visitors and customers upon arrival to front desk and via telephone. Offered assistance and answered questions to build rapport and retention
• Acquired in-depth knowledge of surrounding area to offer guests information about dining options, entertainment and shopping to inform guests of activities happening around area
• Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest issues
• Coordinated with internal departments to handle wide range of guest needs including owner relations and maintenance needs
• Used internal software to process reservations, check-ins and check-outs

● Greeted guests, scanned tickets, answered questions and helped with
seat location
● Assisted backstage with any VIP needs
● Reviewed tickets for authenticity and applicability to particular event.

• Provided superior service to on average 30 guests per day by quickly and courteously responding to requests, inquiries, suggestions and concerns via phone and email
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
• Followed up with guests to ensure that their issues had been resolved