Professional Summary
Overview
Work History
Education
Skills
Timeline

Natalie Kelly

Sitel
Hattiesburg,MS
5
years of professional experience

Dynamic Customer Service Representative with a proven track record at Amazon, excelling in problem resolution and client relations. Recognized for consistently exceeding sales quotas and enhancing customer satisfaction through active listening and effective communication. Skilled in payment processing and conflict resolution, committed to delivering exceptional service and fostering positive customer experiences.

Work History

Customer Service Representative

2 Years
Sitel | 10.2023 - 10.2025
  • Delivered high-quality customer support via phone resolving inquires and issues efficiently.
  • Processed orders, returns, and refunds accurately while adhering company policies.
  • De-escalated customer concerns with professionalism and empathy, ensuring positive outcomes.
  • Met and exceeded performance metrics including response time, resolution time and quality assurance.

Customer Service Representative

3 Years 1 Month
Amazon | 08.2020 - 09.2023
  • Provided primary cardholder support to internal and external customers in fast-paced environment.
  • Regularly exceeded daily sales and product add-on quotas.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Answered customer inbound calls to avoid on-hold wait times.
  • Maintained customer satisfaction with foward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

High School Diploma

Saleman Highschool | Hattiesburg, MS | 05.2015

Skills

Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Payment processing
Client relations
Microsoft outlook
Follow-up skills
Order processing
Team development
Documentation
De-escalation techniques
Quality control
Assertiveness
Order fulfillment
Account updating
Reading comprehension
Service upselling
POS systems expert
Relationship building
Computer proficiency
Conflict resolution
Complaint handling
Microsoft Excel
Customer satisfaction measurement
Professional telephone demeanor

Timeline

Customer Service Representative

Sitel
10.2023 - 10.2025Read More

Customer Service Representative

Amazon
08.2020 - 09.2023Read More

Saleman Highschool

High School Diploma
Read More
Natalie Kelly