Natalie Klement
Papillon
Summary
I am a very motivated and eager individual with experience in multiple customer service environments, capable of adjusting in any customer service position. I have strong organizational and time management skills. I can easily memorize all food and beverage menus as needed. I am also able to work efficiently in fast-paced environments and handle multiple tasks simultaneously.
Overview
6
6
years of professional experience
Work History
Server
Omaha Tap House Sports Bar
Omaha, Nebraska
11.2024 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Bartender/Server
Red Lobster
Omaha, Nebraska
02.2024 - 06.2024
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
- Performed all cleaning duties before, during and after shift including sanitizing bar surfaces.
Shift Leader
Caseys Gas Station
Papillon, Nebraska
12.2023 - 02.2024
- Trained new employees in job duties, safety procedures, and company policies.
- Managed store closing and opening procedures to ensure safety and security.
- Assisted customers with inquiries, orders and complaints in a timely manner.
Cashier/Cook
Caseys Gas Station
Papillon, Nebraska
07.2023 - 02.2024
- Maintained cleanliness and organization of kitchen equipment, appliances, and utensils.
- Demonstrated ability to work quickly and accurately in high-pressure environments.
- Developed strong customer service skills by providing efficient and accurate service.
Togo Server
Outback Steakhouse
Bellevue, Nebraska
03.2022 - 10.2022
- Demonstrated excellent communication skills when taking orders from customers in person or over the phone.
- Monitored customer feedback closely to identify areas of improvement in terms of product quality or service delivery.
- Developed strong customer service skills, including the ability to handle difficult situations with poise and professionalism.
Customers Associate
Walgreens
Omaha, Nebraska
09.2020 - 09.2021
- Utilized problem-solving techniques to efficiently solve customer issues and conflicts.
- Built relationships with customers through friendly interactions.
- Managed multiple tasks simultaneously while maintaining accuracy in all areas of responsibility.
- Assisted with merchandising activities such as stocking shelves or setting up displays.
Education
Associate of Arts - Psychology
Metropolitan Community College
Omaha, NE02.2024
Skills
- Excellent Communication
- Customer Service
- Team player attitude
- Organizational ability
- Complex Problem-Solving
- Guest engagement
Timeline
Server
Omaha Tap House Sports Bar
11.2024 - Current
Bartender/Server
Red Lobster
02.2024 - 06.2024
Shift Leader
Caseys Gas Station
12.2023 - 02.2024
Cashier/Cook
Caseys Gas Station
07.2023 - 02.2024
Togo Server
Outback Steakhouse
03.2022 - 10.2022
Customers Associate
Walgreens
09.2020 - 09.2021
Associate of Arts - Psychology
Metropolitan Community College