NATALIE KNIGHTLY
Summary
Motivated professional with extensive customer-facing experience in high-volume environments. Builds trust and enhances guest experiences through personalized recommendations and effective communication, resulting in increased satisfaction and loyalty.
Overview
7
7
years of professional experience
Work History
Server
Big Oyster Brewery
Lewes
06.2026 - Current
- Increase average guest spending through consultative upselling and strategic product recommendations.
- Established relationships with guests by identifying needs and providing personalized recommendations, enhancing overall experience.
- Manage multiple priorities while maintaining exceptional service in a fast-paced, customer-focused environment.
- Resolved customer concerns professionally, fostering satisfaction and loyalty through effective communication.
- Collaborate with team members to ensure efficient operations and outstanding guest experiences.
Server
Hartefeld National
Avondale
05.2025 - Current
- Thrived in a high-volume restaurant serving up to 400 guests while maintaining accuracy, professionalism, and exceptional customer service.
- Enhanced average check size through upselling and personalized recommendations.
- Built rapport with diverse customers, creating positive experiences that encouraged repeat business.
- Adapted to new team during peak seasonal demand, exceeding performance expectations.
- Handled difficult customer conversations professionally, finding solutions that ensured satisfaction.
- Demonstrated excellent communication, multitasking, and problem-solving skills under pressure.
Nanny
Multiple Families
Kennett Square
01.2020 - Current
- Ensured high-quality care by maintaining clear, professional communication with parents regarding children's needs and activities.
- Cultivated trusting, long-term relationships with families through effective communication and consistent reliability.
- Managed daily schedules, resolved unexpected challenges independently, and balanced multiple responsibilities.
- Enhanced interpersonal skills by tailoring communication styles to meet diverse family needs.
Education
Bachelor of Arts - Public Relations, Business Administration
University of Delaware
Newark, DE06-2026
Skills
- Consultative Upselling
- Persuasive Selling
- Relationship Building
- Effective Communication
- Problem Solving
- Adaptability
- Results-Driven
- Time management
Leadership Experience
- Vice President, Mission 34, Aug 2025 - May 2026
Supported chapter operations while fostering member engagement and collaboration., Assisted with planning initiatives, coordinating volunteers, and strengthening member participation., Developed leadership, organization, and communication skills through executive board responsibilities.
- Sisterhood Chair, Gamma Phi Beta, Jan 2025 - Dec 2025
Planned and executed events that strengthened member engagement and chapter culture., Coordinated logistics, communicated with vendors, and collaborated with executive leadership., Managed multiple projects simultaneously while meeting deadlines and budgets.
Timeline
Server
Big Oyster Brewery
06.2026 - Current
Server
Hartefeld National
05.2025 - Current
Nanny
Multiple Families
01.2020 - Current
Bachelor of Arts - Public Relations, Business Administration
University of Delaware