Hi, I’m
Natalie Kodiak
Philadelphia,PA
Overview
5
years of professional experience
Work History
InstaMed
Client Service Analyst
09.2023 - Current
Job overview
- Monitor a minimum of 15 account's daily performances against established metrics.
- Evaluate account and service histories to identify trends, using data to mitigate future issues.
- Create and revise procedures, checklists and job aids to reduce errors.
- Define and implement quality initiatives to reduce risk.
- Collaborate cross-functionally with other departments to ensure seamless delivery of services across the organization''s offerings.
InstaMed
Contracting Analyst
03.2021 - 08.2023
Job overview
- Compiled data reports using Excel and Salesforce for account changes surrounding banking and sales updates.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Calculated expected payment volumes based on annual card processing reports.
- Supported timely project completion through efficient prioritization and execution of client onboarding.
Guardian Asset Management
Account Specialist
09.2020 - 03.2021
Job overview
- Managed work flow for dozens of contractors, ensuring newly foreclosed properties were secured and maintained during vacancy.
- Maintained constant communication between contractors and bank representatives.
- Recorded project updates daily, including review of work orders and legal paperwork.
Education
Temple UniversityPhiladelphia, PA
B.A from Advertising
12.2019
University Overview
- Completed coursework in Advanced Media Planning, Ad Campaigns and Digital Analytics and Reporting.
Skills
- Microsoft Excel
- Salesforce
- WordPress
- Data Analytics
- Tableau
- Process enhancement
- CRM software
Timeline
Client Service Analyst
InstaMed
09.2023 - Current
Contracting Analyst
InstaMed
03.2021 - 08.2023
Account Specialist
Guardian Asset Management
09.2020 - 03.2021
Temple University
B.A from Advertising