Natalie Krocos
Bayville,NJ
Summary
Proven expertise in patient coordination and insurance verification, honed at Monmouth Pain & Rehabilitation, where meticulous management of surgical logistics led to a significant reduction in cancellations. Demonstrates strong communication and professionalism, ensuring patient privacy and enhancing care through efficient pre- and post-operative support. Attentive Surgery Scheduler familiar with ICD-10 coding and EHR systems. Skilled in organizing paperwork, sterilizing tools and coordinating supplies. Works well in fast-paced administrative environments focused on maintaining smooth and efficient scheduling services. Conscientious Healthcare professional offering over 10 years of experience in fast-paced settings. Positive and upbeat with excellent communication skills.
Overview
5
5
years of professional experience
Work History
Surgical Coordinator/Medical Assistant
Monmouth Pain & Rehabilitation
05.2021 - 12.2023
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Directed patients to exam rooms, obtained client medical history, medication information, symptoms, and allergies and prepared for physician examinations.
- Conducted thorough patient intake interviews, recording and documenting relevant information prior to surgery, identifying potential issues or discrepancies requiring resolution before proceeding with procedures.
- Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care as a liaison between patients, families, clinicians, and hospital staff throughout the entire surgical process, including transportation arrangements for post-operative patients when necessary, easing their transition from hospital to home recovery environments.
- Assisted with medical coding and billing tasks.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Medical Assistant/Prior Authorization Specialist
Monmouth Gastroenterology
10.2018 - 05.2021
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications, while ensuring patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Assisted physicians with minor surgeries, including operating special medical equipment and apparatus, sterilizing instruments for procedures.
- Conducted Fructose, Lactulose and Hydrogen Breath Tests.
- Achieved high success rate in obtaining authorizations by effectively demonstrating medical necessity through comprehensive documentation and clear communication with insurance companies as well as Identifying trends in denials through data analysis..
- Supported team members by providing guidance on complex cases requiring detailed understanding of medical necessity criteria.
Education
Esthetician License - Skin Care Specialty
Innovate Salon Academy
Brick, NJ08.2024
NJ Real Estate License - Real Estate
Academy For Real Estate Careers
09.2021
Associates - Liberal Arts And General Studies
Bergen Community College
Paramus, NJ09.2006
Skills
- Strong Communication Skills
- Resourcefulness and Initiative
- Skincare product knowledge
- Customized skincare plans
- Infection Control
- Problem-Solving
- Inventory Management
- Client Relations
- Contract Negotiation
- Property Valuation Expertise
Timeline
Surgical Coordinator/Medical Assistant
Monmouth Pain & Rehabilitation
05.2021 - 12.2023
Medical Assistant/Prior Authorization Specialist
Monmouth Gastroenterology
10.2018 - 05.2021
Esthetician License - Skin Care Specialty
Innovate Salon Academy
NJ Real Estate License - Real Estate
Academy For Real Estate Careers
Associates - Liberal Arts And General Studies
Bergen Community College
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