Natalie LaMarre
Kingsport ,TN
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Ballad
Kingsport Tn
09.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Software to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
Salon Owner/Operator
Natalie’s Hair And Lashes
Kingsport, TN
01.2023 - Current
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
Hairstylist Booth Renter
Haven Salon And Spa
Johnson City, TN
05.2020 - 01.2023
- Built a solid rapport with fellow stylists in the salon encouraging collaboration whenever possible to create a positive work atmosphere.
- Created visually appealing displays in the booth area to showcase available products effectively and attractively for clients'' consideration.
- Streamlined appointment scheduling and managed time efficiently to accommodate multiple clients per day.
- Enhanced salon''s reputation with consistently high-quality cuts, colors, and styling services for diverse clientele.
- Demonstrated excellent communication skills with clients, effectively translating their desired look into a successful hairstyle.
- Educated clients about proper hair care techniques using various tools such as straighteners, curling irons, or blow dryers for optimal results at home.
- Increased client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Provided exceptional customer service by addressing concerns promptly and professionally, ensuring repeat business from satisfied clients.
- Implemented creative solutions for challenging hair situations such as color corrections or repairing damaged hair.
- Collaborated with other booth renters to maintain a clean, organized, and professional work environment within the salon.
- Developed strong relationships with vendors to ensure timely delivery of high-quality products for both professional use and retail sales.
Salon Cosmetologist
Body Health And Mind
Johnson City Tn
08.2016 - 05.2020
- Delivered outstanding bridal styling services for wedding parties, contributing to memorable occasions for clients.
- Stayed up-to-date on industry trends by attending professional development workshops, trade shows, and networking events.
- Executed precision haircuts using advanced cutting techniques to achieve desired looks while maintaining healthy hair conditions.
- Collaborated with other stylists and team members for smooth salon operations and shared learning experiences.
- Performed various hair coloring techniques such as balayage, highlights, lowlights, and all-over color for stunning results.
- Demonstrated excellent time management skills by consistently completing services within allotted appointment times while maintaining quality results.
- Provided knowledgeable advice on proper hair care routines, including product recommendations tailored to individual needs.
- Boosted salon revenue by upselling additional services and products to clients during appointments.
Education
Cosmetology License Of Tn - Hairstyling,
Carters College of Cosmetology
Kingsport, TN08.2007
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Insurance verifying
- Appointment Scheduling
- Patient confidentiality
- Payment Collection
- Patient Intake
- Scheduling appointments
- Patient greeting
- Eligibility Determination
- Medical insurance
Timeline
Patient Service Representative
Ballad
09.2023 - Current
Salon Owner/Operator
Natalie’s Hair And Lashes
01.2023 - Current
Hairstylist Booth Renter
Haven Salon And Spa
05.2020 - 01.2023
Salon Cosmetologist
Body Health And Mind
08.2016 - 05.2020
Cosmetology License Of Tn - Hairstyling,
Carters College of Cosmetology