Natalie Lindecker
Kordell Truck And Trailer Sales
Dubuque,IA
17
years of professional experience
Operations manager with 10+ years of experience leading dealership workflows, team performance, and inventory control. Known for process improvement, client relationship management, and streamlined operations that improve efficiency and profitability.
Work History
Operations Manager
11 Years 7 Months- Led daily dealership operations, aligning sales, service, and parts workflows for consistent customer support.
- Supervised staff scheduling, task delegation, and performance follow-up across departments.
- Coordinated inventory control, ensuring accurate truck and trailer stock tracking.
- Streamlined procurement processes to maintain parts availability and reduce operational delays.
- Implemented process improvements that increased workflow consistency and reduced bottlenecks.
- Maintained compliance with safety procedures, documentation standards, and dealership policies.
- Resolved escalated customer and vendor issues with efficient, solution-focused communication.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Increased profit by streamlining operations.
Waitress
5 Years 2 Months- Delivered attentive table service while maintaining strong guest satisfaction and dining room flow.
- Trained new servers on menu knowledge, service standards, and POS order entry.
- Processed payments, balanced cash drawers, and handled transactions with accuracy.
- Recommended menu items and specials to increase check averages and guest engagement.
- Resolved guest concerns promptly, preserving positive experiences and repeat business.
Education
High School Diploma
Associate of Arts - Business Administration
Skills
Operations management
Project management
Operations oversight
Workflow optimization
Process analysis
Operational efficiency
Strategic planning
Client relationship management
Team leadership
Decision-making
Conflict resolution
Problem-solving
Project coordination
Timeline
Operations Manager
Kordell Truck And Trailer Sales
04.2015 - CurrentRead More
Waitress
Applebee's Neighborhood Grill & Bar
02.2010 - 04.2015Read More
Wahlert Catholic High School
High School Diploma
Read More
Northeast Iowa Community College
Associate of Arts from Business Administration
Read More