Natalie Lopez
Fort Worth,TX
Summary
I’m dedicated with a strong background in customer service, administrative management and social media coordination. I’m skilled at managing schedules, improving day to day processes and creating positive experiences for guests and clients. I enjoy working in organized, fast paced environments and I am excited to bring my communication and organizational strengths to a role where I can support and contribute to excellent service.
Overview
5
5
years of professional experience
Work History
Administrative Lead
Face Foundrié
Colleyville, TX
11.2025 - Current
- Streamlined administrative processes to enhance operational efficiency and improve team productivity.
- Coordinated scheduling and resource allocation for optimal workflow management across departments.
- Trained and mentored junior staff on best practices in administrative procedures and customer service standards.
- Developed and implemented standard operating procedures to ensure consistency in daily operations.
- Oversaw vendor relationships, negotiating contracts to optimize service delivery and cost-effectiveness.
- Implemented training programs for new hires to ensure a smooth onboarding experience.
- Coordinated team schedules to ensure adequate coverage during peak times and vacation periods.
- Organized events and meetings, managing logistics such as venue selection, catering arrangements, and agenda preparation.
- Adapted quickly to changing priorities while maintaining high levels of organization under pressure.
- Updated reports, managed accounts, and generated reports for company database.
Patient Care Coordinator
AEG Vision
Southlake, TX
08.2025 - 11.2025
- Coordinated patient appointments and schedules to optimize clinic workflow.
- Assisted in managing patient records using electronic health record (EHR) systems.
- Ensured compliance with healthcare regulations and standards during patient interactions.
- Communicated effectively with patients to address inquiries and concerns regarding care options.
- Monitored and documented patient progress, ensuring accuracy in reporting outcomes.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Receptionist
Face Foundrié
Colleyville, TX
06.2025 - 11.2025
- Greeted and assisted clients with inquiries to enhance customer experience.
- Managed appointment scheduling using scheduling software for optimal time management.
- Provided administrative support by organizing office supplies and maintaining inventory levels.
- Ensured cleanliness and organization of reception area to create welcoming environment.
- Handled incoming calls, directing them to appropriate departments efficiently.
Social Media Coordinator
Wood Enterprises
Grapevine, TX
01.2022 - 05.2025
- Developed and scheduled engaging content across multiple social media platforms.
- Monitored social media trends and audience engagement to inform strategy.
- Assisted in executing targeted marketing campaigns to enhance brand visibility.
- Collaborated with cross-functional teams to align social media efforts with company goals.
Product Buyer
Wood Enterprises
Grapevine, TX
01.2022 - 05.2025
- Analyzed market trends to identify optimal product purchasing opportunities.
- Collaborated with suppliers to negotiate pricing and delivery schedules.
- Managed inventory levels to ensure product availability and minimize stockouts.
- Conducted vendor evaluations to assess quality and reliability of products.
Lead Cashier
Wood Enterprises
Grapevine, TX
07.2021 - 01.2022
- Supervised daily cash transactions and ensured accurate money handling procedures.
- Trained new cashiers on operational standards and customer service excellence.
- Implemented streamlined checkout processes to enhance customer satisfaction and efficiency.
- Monitored inventory levels and coordinated restocking efforts with management.
Cashier
Wood Enterprises
Grapevine, TX
11.2020 - 07.2021
- Processed transactions accurately using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained a clean, organized checkout area to enhance shopping experience.
- Assisted in inventory management by restocking shelves and monitoring product availability.
Education
Associate of Arts - Business
Tarrant County College
Fort Worth, TX05.2025
High School Diploma -
Richland High School
North Richland Hills, TXSkills
- Organizational leadership
- Office administration
- Document management
- Calendar management
- Relationship building
- Deadline oriented
- Office management
- Operations management
- Training and coaching
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excel spreadsheets
- Analytical thinking
- Word
- Telephone and email etiquette
- Project planning
Timeline
Administrative Lead
Face Foundrié
11.2025 - Current
Patient Care Coordinator
AEG Vision
08.2025 - 11.2025
Receptionist
Face Foundrié
06.2025 - 11.2025
Social Media Coordinator
Wood Enterprises
01.2022 - 05.2025
Product Buyer
Wood Enterprises
01.2022 - 05.2025
Lead Cashier
Wood Enterprises
07.2021 - 01.2022
Cashier
Wood Enterprises
11.2020 - 07.2021
Associate of Arts - Business
Tarrant County College
High School Diploma -
Richland High School