Madelyn Bailey
Grove City,OH
Summary
Highly organized Administrative Lead with background in managing teams and streamlining office operations. Strengths include superior communication skills, adeptness at multitasking and problem-solving capabilities to ensure efficient office management. Past experience demonstrates ability to create effective administrative procedures which result in improved productivity and operational efficiency. Strong leadership qualities often recognized through successful team coordination and strategic planning initiatives.
Overview
7
7
years of professional experience
Work History
Administrative Lead
Nationwide Children Hospital
Columbus, OH
02.2024 - Current
- Developed, implemented and maintained administrative systems, policies and procedures.
- Reviewed payroll information for accuracy prior to submission for processing.
- Ensured compliance with company guidelines and procedures by all team members.
- Organized filing system for easy retrieval of documents when needed.
- Provided customer service support by responding promptly to inquiries via phone or email.
- Resolved issues or escalated them to the appropriate resource when necessary.
- Utilized software applications such as Microsoft Office Suite to create spreadsheets, databases.
- Organized travel arrangements for senior staff members including flight, hotel bookings and car rentals.
- Ensured compliance with company policies and applicable laws and regulations.
- Supervised day-to-day workflow of office personnel ensuring deadlines are met efficiently.
- Assisted with the preparation of reports, presentations and other documents related to departmental activities.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Maintained positive working relationship with fellow staff and management.
- Assisted with set up for social events and food deliveries.
- Directed and oversaw office personnel activities.
Registration Coordinator
The Ohio State Wexner Medical Center
Columbus, OH
06.2020 - 02.2024
- Monitored daily operations of the registration office, providing assistance as needed.
- Maintained up-to-date knowledge of university policies regarding registration procedures.
- Developed and implemented strategies to enhance the efficiency of the registration process.
- Participated in special projects related to improving the overall effectiveness of the registration process.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Explained policies, procedures and services to patients.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Recruited, hired and trained new medical and facility staff.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
Patient Access Coordinator
The Ohio State Wexner Medical Center
Columbus, OH
04.2018 - 06.2020
- Greeted patients, verified patient identification and collected demographic information.
- Scheduled appointments for outpatients using the electronic health record system.
- Adhered to HIPAA guidelines when handling confidential patient information.
- Maintained accurate patient records, including registration data in computer systems.
- Participated in training sessions related to new software programs or changes in policies and procedures.
- Answered incoming calls, responded to inquiries, resolved customer complaints and provided assistance as needed.
- Processed referrals from primary care physicians and other healthcare providers.
- Collaborated with other departments within the organization to ensure seamless transition of patients through their healthcare journey.
- Coordinated with clinical staff to ensure timely completion of registration process.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Assembled registration paperwork and placed identification bands on patient.
- Assisted in the implementation of new technologies and processes to improve patient access services.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
Retail Merchandiser
TNG Merchandising
Columbus, OH
11.2018 - 08.2019
- Performed data entry tasks related to the tracking of inventory levels.
- Managed customer relationships to ensure satisfaction and loyalty.
- Collaborated with store management to ensure effective implementation of promotional activities.
- Organized product displays in accordance with corporate guidelines.
- Conducted regular audits of store inventories and restocked shelves as needed.
- Inspected stores regularly for proper stocking and display of products.
- Conducted regular store visits to ensure compliance with merchandising standards.
- Created visual presentations that effectively promoted products.
- Verified correct display signage for products and sales promotions to keep patrons aware.
- Reorganized sales floor to promote sales, displaying high demand products in prime locations.
- Displayed promotional material such as signs and banners.
- Updated store planograms in collaboration with management.
- Managed multiple tasks simultaneously while demonstrating excellent time management skills.
Education
Some College (No Degree) - Psychology
Columbus State Community College
Columbus, OHSome College (No Degree) - Psychology
The Ohio State University
Columbus, OHSkills
- Report preparation
- Document management
- Human resources
- Meeting facilitation
- Office administration
- Organizational leadership
- Travel arrangements
- Calendar management
- Scheduling expertise
- Deadline oriented
- Workload prioritization
Timeline
Administrative Lead
Nationwide Children Hospital
02.2024 - Current
Registration Coordinator
The Ohio State Wexner Medical Center
06.2020 - 02.2024
Retail Merchandiser
TNG Merchandising
11.2018 - 08.2019
Patient Access Coordinator
The Ohio State Wexner Medical Center
04.2018 - 06.2020
Some College (No Degree) - Psychology
Columbus State Community College
Some College (No Degree) - Psychology
The Ohio State University
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