Natalie Lowe
Georgetown Living Home Health
NEWNAN,GA
20
years of professional experience
Detail-oriented Intake Specialist with over 10 years of experience in patient care and intake assessments. Proven success in streamlining scheduling procedures and mentoring staff to enhance service quality and operational efficiency.
Work History
Intake Specialist
10 Years 6 Months- Managed intake processes, ensuring accurate documentation and compliance with regulatory standards.
- Conducted comprehensive patient assessments to determine eligibility for home health services.
- Collaborated with multidisciplinary teams to develop individualized care plans for patients.
- Streamlined scheduling procedures, enhancing efficiency in patient care coordination.
- Mentored junior intake specialists, fostering skill development and team cohesion.
- Analyzed feedback to implement process improvements, elevating overall service quality.
- Led initiatives to enhance patient engagement and satisfaction through effective communication strategies.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Facilitated smooth transitions between different departments by effectively communicating relevant client information at each stage of their journey within the organization.
Licensed Practical Nurse
2 Years 5 Months- Monitored vital signs, reporting changes to healthcare team to ensure patient safety.
- Administered medications and treatments in accordance with care plans and physician orders.
- Collaborated with nursing staff to develop individualized care plans for patients.
- Assisted in daily living activities, promoting patient independence and comfort.
- Educated patients and families on health conditions and post-discharge instructions.
- Trained and mentored new nursing staff on protocols and best practices.
- Implemented infection control procedures, reducing cross-contamination risks within facility.
- Evaluated patient progress, adjusting care strategies to enhance recovery outcomes.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Demonstrated excellent technical skills in wound dressing changes, IV therapy administration, catheter insertion, and other routine nursing procedures.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Managed time-sensitive tasks effectively under pressure while maintaining composure during critical situations or emergencies.
- Obtained patient vital signs and input/output measurements from inpatients.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Comforted and counseled patients and families throughout care process.
- Provided compassionate palliative care for terminally ill patients while supporting their emotional needs during end-of-life stages.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
Licensed Practical Nurse
4 Years 10 Months- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Mentored new nursing staff to enhance professional development opportunities within the team dynamic.
- Educated patients and families on health promotion, disease prevention, and self-care management strategies.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Delivered updates in patient status to charge nurse, recording changes in medical records.
- Assisted physicians with diagnostic testing and procedural support for optimal treatment decisions.
- Ensured regulatory compliance by adhering to infection control protocols and maintaining accurate documentation of patient data.
- Increased patient satisfaction scores by consistently delivering high-quality nursing care tailored to individual needs and preferences.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
- Maintained meticulous records of patient care, treatments, and progress, ensuring continuity of care.
- Assisted in minor surgical procedures, enhancing patient comfort and supporting surgical team efficiency.
- Assisted in the management of patient flow in busy settings, reducing wait times and improving efficiency.
- Delivered wound care and managed dressings, preventing infections and promoting healing.
- Monitored vital signs, reporting changes to healthcare team to ensure patient safety.
Licensed Practical Nurse
1 Year 8 Months- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Adapted quickly to changing patient needs, adjusting care plans accordingly to ensure optimal outcomes in diverse clinical scenarios.
Education
- Nursing
Skills
Data entry
Intake assessment
Compassionate communication
Critical thinking skills
Timeline
Intake Specialist
Georgetown Living Home Health
03.2016 - CurrentRead More
Licensed Practical Nurse
Pflugerville Nursing and Rehab
08.2012 - 01.2015Read More
Licensed Practical Nurse
Tanner Medical Center
10.2006 - 06.2008Read More
Licensed Practical Nurse
Memorial University Medical Center
08.2006 - 06.2011Read More
West Central Technical College
from Nursing
Read More