Natalie Matlock

• Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
• Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
• Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
• Generated new business with marketing initiatives and strategic plans.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Performed client research and identified opportunities for account growth, account penetration and market expansion.

• In person drop in visits (5-8 a day)
• Attended monthly networking events to gain brand awareness and meet new prospective clients
• Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
• Provide monthly lunch and learns
• Project manage all new work that comes in
• Provide estimates to clients
• Get work authorizations and CC on file to schedule work and collect paid
• Attend monthly association events
• Network with like minded vendors that also pursue similar prospective clients
• Increased client base by identifying and pursuing new business opportunities through market research and networking.

• Partnered with vendors to co market same clients and co sponsor client appreciation events
• Visited 5-8 clients daily
• Attended monthly association events

(CAI, BOMA, IFMA, CACM, & NARPM)

• Accomplished annual goal of bringing a million dollars of abatement work
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Provided monthly lunch and learns to facility managers and property managers
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Increased client base by identifying new business opportunities and implementing strategic sales approaches.