Natalie Matthews
Snohomish,WA
Summary
Experienced HR leader, complex problem-solver and talented communicator with focused mindset. Extensive experience in customer service, people and program management background. Talented in key HR functions, spanning employee hiring, training, development and retention-promoting relationship building.
Overview
12
12
years of professional experience
Work History
Sr. Human Resources Generalist
Snapchat
06.2023 - 06.2024
- Collaborated with legal counsel on employment law issues, reducing potential liabilities for the organization.
- Conducted interviews regarding employee complaints and grievances to mediate conflict and ensure timely resolution.
- Ran monthly data analytics to track performance and attrition rates.
- Identified operational weaknesses to improve programs and processes across HR functionalities.
- Held exit interviews with departing employees to gather insights into potential areas for company improvement.
Human Resources Partner
Amazon
02.2021 - 05.2023
- Developed and maintained strong relationships with internal stakeholders to better understand departmental needs and requirements.
- Led 4-6 talent reviews bi-annually with organizational leaders to identify performance gaps and areas of strength among team members.
- Facilitated new manager assimilation workshops
- Conducted employee relations investigations into complaints, allegations of harassment and civil rights issues.
- Streamlined HR processes for improved efficiency and reduced administrative workload.
Work Authorization Program Manager
Amazon
08.2017 - 02.2021
- Managed 20 local team members to conduct I-9 process at weekly new hire orientation
- Built and managed a team of 7 members located in the UK and Czech Republic.
- Developed and deployed company-wide work authorization procedures and policies.
- Aligned HR policies and procedures with US and EMEA compliance regulations and local laws.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
Background Check Specialist
Amazon
08.2014 - 08.2017
- Exercised high judgement while maintaining compliance with federal and state regulations to mitigated risk during the hiring process.
- Earned recognition as a top performer consistently exceeding targets throughout tenure as a specialist in the field.
- Assisted in expediting the background check process for new hires through organized handling of required documentation.
- Continuously updated personal knowledge on relevant laws, regulations, and policies affecting the adjudication process within the convicted jurisdiction.
- Adjudicated 50-60 background cases per day.
Employee Resource Specialist
Amazon
08.2013 - 08.2014
- Fielded and resolved upwards of 30 issues such as pay defects, leave requests, employee relation concerns, onboarding and immigration support daily.
- Collaborated with cross-functional teams to identify resource gaps and create solutions for streamlined operations.
- Managed vendor relationships, resulting in improved customer support and reduced response times from case managers.
User Experience Coordinator
Microsoft - Vendor
05.2012 - 08.2013
- Managed 3-4 projects at a time, ensuring timelines and milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Owned recruitment efforts, coordinating interviews and managed onboarding activities for participants.
Education
Bachelor of Arts - Business Administration
Azusa Pacific University
Azusa, CA05.2010
Skills
- Employee Relations
- Organizational Development
- Strategic Planning
- HR policies and procedures
- HR analytics
- Team Leadership
Timeline
Sr. Human Resources Generalist
Snapchat
06.2023 - 06.2024
Human Resources Partner
Amazon
02.2021 - 05.2023
Work Authorization Program Manager
Amazon
08.2017 - 02.2021
Background Check Specialist
Amazon
08.2014 - 08.2017
Employee Resource Specialist
Amazon
08.2013 - 08.2014
User Experience Coordinator
Microsoft - Vendor
05.2012 - 08.2013
Bachelor of Arts - Business Administration
Azusa Pacific University
Similar Profiles
Mary BatshounMary Batshoun
Senior Content Producer & Operations Manager -Snap at SnapchatSenior Content Producer & Operations Manager -Snap at Snapchat
Aaron AdamsAaron Adams
Senior B2B Writer at SnapchatSenior B2B Writer at Snapchat
Yvette WangYvette Wang
Group Manager, Marketing Science at SnapchatGroup Manager, Marketing Science at Snapchat
Migael MoranMigael Moran
IT Global Support Technician at SnapchatIT Global Support Technician at Snapchat
Jacob DyerJacob Dyer
Foodtruck Employee at Miller MeatsFoodtruck Employee at Miller Meats