Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natalie Mayo

Charlotte,NC

Summary

Bilingual (English/Spanish) communicator with 10+ years of experience building trust, delivering personalized service, and managing client relationships across diverse roles — from freelance interpreting and customer-facing hospitality to entrepreneurial pet and home care. Skilled in persuasive outreach, cross-cultural communication, and adapting quickly in fast-paced environments. Known for being self-motivated, detail-oriented, highly empathetic and ethusiastic — strengths that align directly with identifying prospect needs and driving qualified leads. Ready to bring strong interpersonal instincts and a consultative approach to a high-impact Sales Development Representative role.

Overview

10
10
years of professional experience

Work History

FOH Team Member

Newgrass Brewing Company
06.2024 - Current
  • Delivered exceptional guest experiences through professional, high-energy service and effective communication
  • Anticipated customer needs and tailored recommendations, driving satisfaction and repeat business
  • Promoted offerings using persuasive, consultative language in a fast-paced, team-oriented environment

Dance Instructor

Academy of Performing Arts
05.2020 - Current
  • Prospected and retained students by identifying needs, building trust, and delivering value-focused solutions
  • Drove enrollment growth through consistent outreach, relationship-building, and persuasive pitches
  • Managed class scheduling and trial bookings
  • Aligned new offerings with community demand, applying product-market fit instincts and consultative sales skills

Freelance Spanish Interpreter

Self Employed
01.2018 - Current
  • Bridged communication gaps through accurate, culturally aware interpretation between English and Spanish speakers
  • Delivered exceptional service through clear, empathetic verbal and written communication
  • Supported bilingual marketing efforts and ensured messaging resonated across diverse audiences
  • Strengthened client relationships by facilitating understanding and trust in cross-cultural interactions

Independent Pet and Home Care Specialist

Self Employed
12.2014 - Current


  • Built and sustained a successful client-based business for over 10 years, growing clientele annually through referrals, word-of-mouth marketing, and exceptional service
  • Managed all aspects of the business, including scheduling, client outreach, service delivery, and follow-up
  • Earned repeat business and client loyalty through consistent, high-quality service and proactive communication

Supervisor

Belvedere Station
04.2024 - 05.2025
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.

Education

Bachelor of Arts - Spanish

Middle Tennessee State University
Murfreesboro, TN
12-2018

Bachelor of Science - Human Geography in Latin America

Middle Tennessee State University
Murfreesboro, TN
12-2018

Skills

  • Bilingual Communication (English/Spanish)
  • Client Relationship Management
  • Cross-Cultural Communication
  • Persuasive and Personable Outreach
  • Adaptability in Fast-Paced Environments
  • Active Listening & Needs Identification
  • Self-Motivation & Time Management
  • Conflict Resolution & Problem Solving
  • Detail-Oriented Multitasking

Timeline

FOH Team Member

Newgrass Brewing Company
06.2024 - Current

Supervisor

Belvedere Station
04.2024 - 05.2025

Dance Instructor

Academy of Performing Arts
05.2020 - Current

Freelance Spanish Interpreter

Self Employed
01.2018 - Current

Independent Pet and Home Care Specialist

Self Employed
12.2014 - Current

Bachelor of Arts - Spanish

Middle Tennessee State University

Bachelor of Science - Human Geography in Latin America

Middle Tennessee State University

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