Natalie M. Dean
Bridgewater,MA
Summary
Energetic and approachable, consistently demonstrating exceptional communication and problem-solving skills. Well-versed in customer service principles and adept at using software to enhance customer interactions. Committed to making positive impact by delivering outstanding customer experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Experience Representative
Caesarstone New England Distribution Center
Foxborough, MA
11.2025 - Current
- Process and manage e-commerce and internal sales orders, ensuring accuracy in pricing, product details, and customer information
- Generate invoices, process payments, and monitor overdue balances while preparing customer statements
- Support commercial and residential projects by coordinating orders and communicating with clients and project teams
- Serve as an Inside Sales Representative for quartz and porcelain countertops, assisting homeowners and designers
- Collaborate with outside sales representatives to support product selection, quotes, and order fulfillment
- Maintain accurate data entry and records using Oracle, Microsoft Excel, Outlook, and Microsoft Teams while handling customer inquiries by phone and email
Assistant Manager
Planet Fitness
Braintree, MA, and Easton, MA and Dedham, MA
04.2024 - 10.2025
- Oversaw daily gym operations in the Manager’s absence, ensuring efficient facility management and member satisfaction
- Managed membership services including sales, freezes, and cancellations
- Processed payroll
- Submitted daily deposits
- Created staff schedules and coordinated team assignments to support daily operations
- Trained and onboarded new hires
- Maintained gym inventory and supply orders
- Utilized Microsoft Excel, Outlook, and Teams for reporting and communication
- Served as Interim General Manager for the Foxborough location (September 2023)
Barista
Blue Bunny Books and Cafe
Dedham, MA
04.2023 - 04.2025
- Performed opening duties to prepare the café for 6:30 AM operations
- Prepared and served beverages and sandwiches while maintaining quality and efficiency
- Promoted new menu items and products to customers
- Provided customer service and maintained operations on the bookstore side until sales staff arrived
- Shift Leader (December 2023 - April 2025)
Team Member
Planet Fitness
Dedham, MA
05.2022 - 04.2024
- Performed opening duties to prepare the facility at 5:00 AM
- Maintained cleanliness and organization of gym equipment and overall facility
- Provided customer service by greeting members and assisting with inquiries
- Promoted and sold Black Card memberships to support membership growth
- Completed additional operational and customer service duties as required
Education
High School -
Dedham High School
01-2019
Skills
- Customer Service & Client Relations
- Sales & Product Promotion
- Team Leadership & Staff Management
- Data Entry & Order Processing
- Financial Transactions & Payment Processing
- Inventory Management & Facility Maintenance
- Microsoft Excel, Microsoft Outlook, and Microsoft Teams
- Oracle Systems
- Communication & Problem-Solving
Certification
- CPR Certified
- Serve Safe Certified
Timeline
Customer Experience Representative
Caesarstone New England Distribution Center
11.2025 - Current
Assistant Manager
Planet Fitness
04.2024 - 10.2025
Barista
Blue Bunny Books and Cafe
04.2023 - 04.2025
Team Member
Planet Fitness
05.2022 - 04.2024
High School -
Dedham High School
Recognition
Planet Fitness Core Award