Natalie Medina
Arlington
Summary
Dynamic Customer Service Representative with a proven track record at EJ Offroad, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in data entry and developing feedback systems, I consistently transformed customer dissatisfaction into positive testimonials, driving sales growth and fostering a culture of excellence.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
EJ Offroad
10.2020 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
IAC
01.2018 - 10.2020
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Education
High School Diploma -
Crossroads High School
Burleson, TX06.2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
EJ Offroad
10.2020 - 08.2024
Customer Service Representative
IAC
01.2018 - 10.2020
High School Diploma -
Crossroads High School
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