Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Natalie Medina

Arlington

Summary

Dynamic Customer Service Representative with a proven track record at EJ Offroad, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in data entry and developing feedback systems, I consistently transformed customer dissatisfaction into positive testimonials, driving sales growth and fostering a culture of excellence.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

EJ Offroad
10.2020 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

IAC
01.2018 - 10.2020
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Education

High School Diploma -

Crossroads High School
Burleson, TX
06.2017

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Representative

EJ Offroad
10.2020 - 08.2024

Customer Service Representative

IAC
01.2018 - 10.2020

High School Diploma -

Crossroads High School
Natalie Medina