Natalie Melody
Milford
Summary
Dynamic hospitality professional with exceptional customer service skills honed at Czapski's. Proven ability to engage guests and ensure order accuracy in high-volume settings. Adept at cash handling and task prioritization, consistently enhancing guest experiences and operational efficiency. Committed to maintaining food safety standards while fostering a positive team environment. Motivated worker experienced in the restaurant industry. Proven track record of providing excellent customer service, ensuring all orders are served timely and accurately. Skilled in multitasking and problem-solving while maintaining a positive attitude in a fast-paced environment.
Overview
4
4
years of professional experience
Work History
Server
Five Loaves Brunch House
Milford, MI
08.2025 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Processed orders accurately and efficiently using point-of-sale system.
- Trained new staff on menu items and restaurant procedures.
- Collaborated with kitchen staff to ensure timely delivery of meals.
Server
Czapski's
Milford, MI
11.2024 - Current
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Used good communication skills to reduce guest dissatisfaction.
- Memorized menu to help diners make informed meal choices.
Head Hostess
Anna's House
Milford, MI
04.2023 - 08.2025
- Performed daily opening and closing duties such as restocking supplies, setting up tables, and organizing the front desk area.
- Evaluated customer feedback regarding services rendered in order to improve overall quality of service.
- Demonstrated strong organizational skills by efficiently coordinating staff schedules.
- Provided training and guidance to new hostesses on proper customer service techniques and procedures.
Ice Cream Server
The Scoop of Milford
Milford, MI
10.2022 - 04.2023
- Excelled at multitasking, ensuring all orders were taken accurately and delivered promptly.
- Worked cooperatively with other staff members to ensure smooth operations throughout the day.
- Maintained a clean work environment throughout shift, wiping down counters and restocking supplies as necessary.
Cashier
Dairy Queen
Milford, MI
05.2022 - 09.2022
- Operated cash register and accurately processed payments.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Demonstrated customer service skills while interacting with customers in a friendly manner.
- Counted and balanced cash drawer at the beginning and end of each shift.
Education
Bachelor of Science - Nursing
Northern Michigan University
Marquette, MI05-2029
CNA Certificate - Nursing Assistant
Oakland Community College
Bloomfield Hills, MI07-2026
Skills
- Cash handling
- Task prioritization
- Guest engagement
- Exceptional customer service
- Safe food handling
- High volume dining
- Order accuracy
- Customer service
LANGUAGES
American Sign Language
Conversational
Milford High School
ADDITIONAL INFORMATION
Extra- Circulars include: Ski racing on a competitive travel team, high school ski racing, high school tennis, NHS, Student Council Vice President.
AWARDS
National Honors Society, Honor Roll, Academic Honors, 3-Sport Honors, Regional Ski racing Champion
Timeline
Server
Five Loaves Brunch House
08.2025 - Current
Server
Czapski's
11.2024 - Current
Head Hostess
Anna's House
04.2023 - 08.2025
Ice Cream Server
The Scoop of Milford
10.2022 - 04.2023
Cashier
Dairy Queen
05.2022 - 09.2022
Bachelor of Science - Nursing
Northern Michigan University
CNA Certificate - Nursing Assistant
Oakland Community College