Natalie Miles
Ellenwood
Summary
Proactive and goal-oriented professional with a strong focus on time management and problem-solving. Recognized for reliability and adaptability, with a quick ability to learn and apply new skills. Committed to utilizing these qualities to drive team success and contribute to organizational growth. Backed by 22 years of experience in the healthcare system.
Overview
21
21
years of professional experience
Work History
Admissions Director
Harborview Decatur
06.2024 - Current
- Managing the admissions process
- Working with residents and their families
- Overseeing daily operations
- Ensuring compliance with regulations
- Reviewing Hospital referral that is meets the facility clinical compatibilities
- Monitoring budget and financial efficiency
- Coordinating with medical professionals
- Addressing resident and family concerns.
CNA • ADMISSION COORDINATOR • Activity Assistant
Glenwood Health Center
02.2004 - Current
- Track acute hospital admission to ensure the readmission of patients
- Notify departments of anticipated admission
- Ensure readiness for potential admission and room changes
- Organizing recreational and social activities for participants
- Transport and assist residents to ambulate
- Perform administrative tasks
- Provide documentation of care and services
- Taking and recording vital signs
- Provide emotional support
- Visit patients who are in the hospital
- Talking to family members and case manager about the facility
- Assist residents with scheduling
Admission Coordinator
Nurse careof buckhead
05.2023 - 06.2024
- Maintains admission guidelines by writing, updating, and recommending changes to admission criteria, policies, and procedures
- Markets programs and facilities by preparing and providing informational brochures, writing and placing advertisements, answering questions, and conducting tours
- Obtains applicant information by requesting completed applications and medical information, verifying and clarifying information, interviewing patients and family members, and explaining admissions criteria
- Receives and reviews patients' referrals from the hospital and follows up accordingly
- Contract the families of potential residents and invite them for tours
- Verification of pay or source, i.e., Medicare, managed care, Medicaid, insurance
- Obtain prior authorization
- Ensure the level of care approval obtained (PASSR, DMA6and DMA59
- Checks patients into the system as they arrive
Activity Coordinator/Receptionist
Legacy Transitional Care & Rehab
01.2018 - 01.2021
- Enforce rules and regulations of recreational facilities to maintain discipline and ensure safety
- Manage the daily operations of recreational facilities
- Organize, lead, and promote interest in recreational activities, such as arts, crafts, sports, games, camping, and hobbies
- Greet new arrivals to activities, introducing them to other participants, explaining facility rules, and encouraging participation
- Supervise and coordinate the work activities of personnel, such as training staff members and assigning work duties
- Confer with management to discuss and resolve participant complaints
- Explain principles, techniques, and safety procedures to participants in recreational activities and demonstrate the use of materials and equipment
- Complete and maintain time and attendance forms and inventory lists
Education
Bachelor of Science - Business Management, healthcare
Strayer University
06.2021
Associate - Administration
Brown Mackie College
06.2014
Skills
- Healthcare Terminology
- Skilled in Hospital Software Navigation
- Navigating Challenging Conversations
- Knowledge Sharing
- Organizational Time Strategies
- Efficiently Managing Registration Paperwork
- Demonstrated Leadership Abilities
- Compassionate Patient Care
- Customer Engagement
top admission Direction the region for 2020
For the facility we were at full capacity for 6month and exceed in our Qmix for the Atlanta district
Timeline
Admissions Director
Harborview Decatur
06.2024 - Current
Admission Coordinator
Nurse careof buckhead
05.2023 - 06.2024
Activity Coordinator/Receptionist
Legacy Transitional Care & Rehab
01.2018 - 01.2021
CNA • ADMISSION COORDINATOR • Activity Assistant
Glenwood Health Center
02.2004 - Current
Associate - Administration
Brown Mackie College
Bachelor of Science - Business Management, healthcare
Strayer University
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