Natalie Mitchell
Miami
Summary
Dedicated Housing Officer with expertise in property management and compliance with tenant and leaseholder obligations. Experienced in negotiating rental agreements and facilitating relocation processes. Strong ability to manage client budgets while providing personalized support. Proven skills in time management, team collaboration, and program development.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Housing Specialist
Nan McKay & Associates
Miami
08.2021 - Current
- Assessed housing barriers for individuals and families experiencing homelessness to identify service and housing needs.
- Reviewed applications to determine eligibility for housing assistance and ensure compliance with program guidelines.
- Assisted clients in filling out housing assistance applications accurately.
- Completing annual recertification implementing Calculations to ensure families qualify for program assistance.
- Facilitated communication between landlords and tenants by reviewing documents and resolving issues to support housing stability.
- Resolving participant concerns and complaints pertaining to HCV process and program.
- Explaining rental assistance program like (vouchers)
Warehouse Worker
National Oak Distributors Inc.
Miami
12.2019 - 04.2021
- Unloaded trucks, organizing merchandise for efficient further processing.
- Received shipments, verifying contents against packing slips to ensure accuracy of inventory.
- Organized inventory in designated storage areas for easy access.
- Scanned barcodes to maintain accurate inventory records, supporting effective stock management.
- Coordinated shipping processes to ensure timely delivery of packages.
- Cross-referenced deliveries with invoices.
- Packing FedEx and UPS orders.
Front Desk Clerk
LaQunita Inn & Suites
Fort Lauderdale
09.2015 - 09.2019
- Checked in and out guests, providing assistance to ensure a comfortable stay.
- Coordinated guest bookings and schedules to optimize front desk operations.
- Addressed guest concerns promptly to improve satisfaction.
- Greeted guests upon arrival.
- Answered incoming phone calls.
- Provided answers to guest inquiries.
- Provided directions to local attractions.
- Processed information within hotel systems.
Intake Specialist
Bridging The Gap
Miami
11.1997 - 06.2015
- Coordinated client intake processes to ensure smooth onboarding and access to services.
- Conducted client assessments to determine service eligibility and needs.
- Provided information on available resources and support options to clients.
- Facilitated effective communication between clients and service providers to enhance ongoing support.
- Collaborated with team members to ensure seamless client transitions into programs.
- Trained new staff on intake procedures and client engagement strategies to improve service delivery.
- Managed documentation and maintained accurate client records in database systems.
Education
High school diploma -
Miami Northwestern Senior High School
Miami, FL02.1992
Skills
- Affordable housing programs
- Tenant liaison
- Property management
- Customer service
- Guest services
- Front Desk
- Client intakes
- Sourcing
- Purchasing
- Supply Chain
- Inventory Control
- ERP systems
- Microsoft Office
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- Computer literacy
- Windows
- Attention to detail
- Teamwork
- Negotiation
- Hospitality
- Host/hostess experience
- Communication skills
- Client intakes
Certification
Driver's License
Additional Information
I'm reliable, dependable and work well with others. I believe that whatever you put out it will come back so I make sure I give it 100 percent. My goal is to always work hard and elevate.
Timeline
Housing Specialist
Nan McKay & Associates
08.2021 - Current
Warehouse Worker
National Oak Distributors Inc.
12.2019 - 04.2021
Front Desk Clerk
LaQunita Inn & Suites
09.2015 - 09.2019
Intake Specialist
Bridging The Gap
11.1997 - 06.2015
High school diploma -
Miami Northwestern Senior High School