Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natalie Modging

San Antonio

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in many industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Specialize in quality, speed and process optimization. Energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Teacher

Primrose Schools
09.2023 - Current
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Enhanced classroom engagement through the use of interactive group projects and hands-on activities.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.

Head Baker and Customer Service Representative

Betty Janes Bakeshoppe
02.2018 - 08.2023
  • Maintained customer satisfaction with forward-thinking son addressing customer needs and resolving concerns.
  • Handled day-to-day customer contact via phones, walk ins, and emails.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Assistant Manager

Dollar General Store
11.2015 - 08.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

In Home Nursing

Brandi Williams
02.2015 - 11.2015


  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Documented care actions by completing records and logs in medical software system.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.

Education

Currently Working On Bachelors - Early Childhood Education

UTSA
501 W César E Chávez Blvd, San Antonio, TX 78207

Associates - Associate of Arts - Teaching

San Antonio College
San Antonio, TX
07.2022

Diploma - High School Diploma

Winston Churchill High School
San Antonio, TX

Skills

  • Team Contribution
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • Hard working, comes in early, stays late, and comes in on days off
  • Fast learner, and always willing to learn

Timeline

Teacher

Primrose Schools
09.2023 - Current

Head Baker and Customer Service Representative

Betty Janes Bakeshoppe
02.2018 - 08.2023

Assistant Manager

Dollar General Store
11.2015 - 08.2021

In Home Nursing

Brandi Williams
02.2015 - 11.2015

Currently Working On Bachelors - Early Childhood Education

UTSA

Associates - Associate of Arts - Teaching

San Antonio College

Diploma - High School Diploma

Winston Churchill High School
Natalie Modging