Summary
Overview
Work History
Education
Software
Timeline
Generic

NATALIE MOLETT

DESOTO,TX

Summary

Hands-on individual boasting a career spent managing administrative tasks in fast-paced offices with relative ease. A well-trained Insurance Verification Specialist offering a background in contacting insurance companies for critical information and crafting patient documents for billing purposes. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through [25] years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

Overview

26
26
years of professional experience

Work History

Medical Records Completion Coordinator

Methodist Dallas Medical Center
Dallas, Texas
05.2023 - Current
  • Maintained accurate databases and documentation for all projects.
  • Trained new staff on office procedures and project management tools.
  • Facilitated interdepartmental communication to resolve issues promptly.
  • Reviewed and updated medical charts to ensure completeness and accuracy.
  • Scanned paper documents into electronic health record systems efficiently.
  • Ensured confidentiality of health information according to HIPAA regulations.
  • Participated in departmental meetings to address healthcare documentation issues.
  • Assisted with the release of confidential health information following established protocols.
  • Returned incomplete records and charts to appropriate personnel for correction.
  • Supported medical staff research and administrative planning by maintaining current data collection systems.

Insurance Management Office Supervisor

Associa
Dallas, TX
07.2019 - 05.2023
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
  • Standardized office structures and processes to promote collaboration and increased performance.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Delivered performance reviews, recommending additional training or advancements.
  • Created, prepared, and delivered reports to various departments.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Updated reports, managed accounts, and generated reports for company database.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Maintained computer and physical filing systems.
  • Coordinated special projects and managed schedules.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Reported to senior management on organizational performance and progress toward goals.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Evaluated employee records and productivity and submitted evaluation reports.

Insurance Verification Specialist II Team Lead

HealthTexas Provider Network
Dallas, TX
03.2000 - 06.2019
  • Medicaid knowledge Insurance plan verification Medical terminology Skilled in [EPIC ]
  • Patient rapport
  • Multitasking and prioritization
  • Dedicated team player, Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients
  • Ensured that all patient and insurance data was updated regularly and carefully inputted into the company's computer system
  • Followed specific security rules and guidelines to protect sensitive data, including patient medical records and payment card information
  • Ensured accuracy of information when processing incoming and outgoing checks and wire transfers
  • Coordinated all department functions for team of 4 employees
  • Organized files, developed spreadsheets, faxed reports and scanned documents
  • Helped less experienced staff manage daily assignments
  • Updated patient accounts and information on a daily basis
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance
  • Received and screened a high volume of internal and external communications, including email and mail

Education

SOME COLLEGE: CRIMINAL JUSTICEMOUNTAINVIEW COLLEGE
DALLAS, TEXAS
01.1998

Software

Salesforce CRM Expert

Timeline

Medical Records Completion Coordinator

Methodist Dallas Medical Center
05.2023 - Current

Insurance Management Office Supervisor

Associa
07.2019 - 05.2023

Insurance Verification Specialist II Team Lead

HealthTexas Provider Network
03.2000 - 06.2019

SOME COLLEGE: CRIMINAL JUSTICEMOUNTAINVIEW COLLEGE

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NATALIE MOLETT