Natalie Mongeotti
Hialeah,FL
Summary
Proficient in problem-solving and communication, with a proven track record in administrative support and retail environments. Skilled in training new team members and enhancing operational efficiency to drive customer satisfaction and retention. Adaptable professional with a focus on detail and flexibility. Experienced in managing cash office functions and assisting with employee onboarding. Committed to fostering a positive team environment while delivering exceptional customer service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Administrative Support Team (AST)
Macy's
Hialeah, FL
09.2024 - Current
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Train new employees during the onboarding process, and verify their legal status using Equifax and I-Verify.
- Assist managers to complete schedules of all the different areas using Kronos.
- Manage the Lost and Found of the Store
- Do the function of Cash Office, which involves all the money of the store.
- Managed sending job offers and scheduling new hires at the same time
Sales Associate
Macy's
Hialeah, FL
08.2024 - 09.2024
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems.
- Maintained visual merchandising standards to promote sales and brand image.
- Collaborated with team members to ensure inventory accuracy and availability.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Arts - Psychology
Florida International University
Miami, FL04-2027
High School Diploma -
Barbara Goleman High School
Miami, FL06-2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Excellent communication
- Computer skills
- Problem resolution
- Attention to detail
Certification
- Microsoft Office Specialist
- Microsoft Word Specialist
- Microsoft PowerPoint Specialist
- Microsoft Outlook Specialist
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Support Team (AST)
Macy's
09.2024 - Current
Sales Associate
Macy's
08.2024 - 09.2024
Bachelor of Arts - Psychology
Florida International University
High School Diploma -
Barbara Goleman High School