Natalie Mooney
Phoenix,AZ
Summary
BUSINESS LEADERSHIP Accomplished leader with extensive P&C claims knowledge and experience. Passionate for business results through effective people leadership. Manager leading teams of leaders. Additionally, assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Core competencies include:
Business Acumen - Time Management - Leadership Development
Culture Building - Coaching - Versatile
Data-Driven - Courage - Training
Innovative - Business Analytics - Highly Adaptive
Emotionally Intelligent - Decisive - Recruitment
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Leader
Phoenix, AZ
01.2020 - Current
- Of leaders overseeing a multi-state territory with auto-physical damage and auto-liability focus
- Data-driven approach to identify and impact trends
- Experience leveraging JD Power data to drive improvement in method of inspection channeling, driving impactful performance improvement
- Key leader and thought partner with talent acquisition to recruit the highest level of talent
- Served as leader-mentor and driver of behavioral performance for the organization.
Commercial and Personal Auto Claims Supervisor
Olathe, KS
Grand Rapids, Phoenix, MI, AZ
01.2008 - 01.2020
- Served as integral leader during Grand Rapids, MI regional auto ramp up, including: o Design of technical training o Leadership development o Recruiting and hiring among large-scale ramp up o Preparation of audit-sensitive guidelines for compliance and quality
- Thought partner and cross-functional leader with field liability operations
- Self-started a campus wide (5,000 employees) wellness committee focusing on eight pillars of wellness
- Trained and hired office claims representatives to start the auto coverage department in
- Grand Rapids that has now transitioned to ownership
- Owned performance for my team through behaviors and business metrics
Office Claims Representative
01.2006 - 01.2008
- Interpreted policies and determined liability for our customers that have been involved in personal automobile accidents
- Handled confidential information regarding our customer’s personal automobile policies and work product
- Maintained and organized claims information and keeping current on deadlines set out by the company and state regulated by the Department of Insurance.
Education
B.A. - Communication Studies and Psychology, Designations
08.2000 - 05.2004
Timeline
Leader -
01.2020 - Current
Commercial and Personal Auto Claims Supervisor - Olathe, KS
01.2008 - 01.2020
Office Claims Representative -
01.2006 - 01.2008
University of Iowa, GCA, AIC - B.A., Communication Studies and Psychology, Designations
08.2000 - 05.2004