Natalie Morgan
West Chester
Summary
Highly motivated Media and Culture major with a strong foundation in writing, communication, and problem-solving. Skilled in building positive relationships, working collaboratively and individually, and adapting quickly to new challenges. Proven ability to manage tasks efficiently, with attention to detail and a proactive approach to learning. Looking for opportunities to apply my skills and creativity in a dynamic, fast-paced environment while contributing to organizational success.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Wawa
11.2021 - Current
- Provide exceptional customer service in a fast-paced, high-demand environment as both a cashier and food service employee.
- Collaborate with team members to ensure smooth operations and efficiency within the store.
- Helped large volumes of customers every day with a positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns efficiently and escalated major issues supervisor when necessary.
- Consistently recognized with pay raises and positive performance reviews for strong work ethic, dedication, and customer engagement.
Personal Shopper
Giant
07.2021 - 12.2021
- Maintained high satisfaction ratings by completing orders quickly and making proper selections for customers.
- Shopped for items in a timely and efficient manner, ensuring products were safely delivered for the next step of the process
Sandwich Artist
Subway
09.2020 - 02.2021
- Organized and tracked food and beverage supplies in freezers, refrigerators and storage areas by recording inventory and ensuring proper stock rotation.
- Developed exceptional customer service skills by building positive relationships and delivering timely, accurate, and friendly service to customers.
- Memorized key operational processes and trained team members on skills in a collaborative work environment
- Maintained a clean, secure, and well-organized store environment and was entrusted with closing responsibilities at 16, ensuring safety and compliance.
Education
Bachelor of Arts - Media and Culture
West Chester University
West Chester, PA05-2026
High School Diploma -
Southern Lehigh High School
Center Valley, PA06.2022
Skills
- Adaptability
- Soft Skills
- Audience Engagement
- Social Media
- Effective writing
- Art Composition and Design
- Multimedia writing
- Collaboration
Accomplishments
- August 2018- June 2022, Earned 14 Varsity in 3 high school sports
- MVP of my cross country and soccer team as a senior
- Two-time Cross Country State Meet qualifier, 2018 and 2022
- High Honors Student
Hobbies and Interests
- Exercise: lifting, soccer, running, climbing
- Cooking
- Making Art
- Fashion
- Enjoying music, art, movies
- Nightlife/Live Music Events
- Spending time with friends, family, and cats
Timeline
Customer Service Associate
Wawa
11.2021 - Current
Personal Shopper
Giant
07.2021 - 12.2021
Sandwich Artist
Subway
09.2020 - 02.2021
Bachelor of Arts - Media and Culture
West Chester University
High School Diploma -
Southern Lehigh High School
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