Natalie Munoz
Orlando,United States
Summary
Well-qualified young lady with so much integrity, familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. Successful providing fast, high quality customer service to guests. .Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Flight attendant position, ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Customer Service Assistant
Gideon Toal Management Services
07.2021 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Carried out complete opening, closing and shift change duties to keep lounge working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Received good reviews each day with utmost professionalism and knowledgeable services
Packer
Amazon
09.2020 - 07.2021
- Completed daily orders with expert picking and packing of shipments.
- Protected materials for transport by correctly packaging products in boxes and crates.
- Complied with safety, health and environmental regulations as prescribed by law.
- Quickly and properly wrapped and boxed items, maintaining uniformity to meet fulfillment targets.
- Maintain safety and efficiency while loading over 50 pounds of products into packaging.
Cabin Cleaner
Prospect
11.2019 - 04.2020
- Safely used chemicals and other cleaning equipment.
- Maintained, cleaned and sanitized interior of aircraft.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Accurately stocked aircraft inventory.
- Cleaned, sorted and stored equipment inside aircraft spaces.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
- Cleaned over 20 seating rows inside aircraft.
Cashier (Chick-fil-A)
HMSHost
08.2019 - 11.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked bags, cups, lids, sauces and other counter supplies.
- Accurately performed cash register operations to process and receive payments and issue change.
- Entered orders into computer system quickly and in proper sequence.
- Warmly greeted and welcomed customers to establishment before requesting food order.
- Quickly and carefully checked prepared items against customer orders for accuracy prior to delivery.
- Provide quick and attentive service.
- Take 5 orders under 1 minute,
Volunteer
Goodwill
09.2018 - 10.2018
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Responded to questions from customers and community members
Education
High School Diploma -
Acceleration East High School
Orlando, FL05.2019
Skills
- Operating Telephones
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
- Team Player
- Transactions and Cash Handling
- Special Requests and Substitutions
- Food and Beverage Service
- Customer Service and Rapport
Timeline
Customer Service Assistant
Gideon Toal Management Services
07.2021 - Current
Packer
Amazon
09.2020 - 07.2021
Cabin Cleaner
Prospect
11.2019 - 04.2020
Cashier (Chick-fil-A)
HMSHost
08.2019 - 11.2019
Volunteer
Goodwill
09.2018 - 10.2018
High School Diploma -
Acceleration East High School
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