Natalie Natasha Lemus
Damascus,MD
Summary
Experienced with inventory management, ensuring efficient parts stocking and retrieval. Utilizes knowledge of automotive systems to assist customers accurately and promptly. Strong understanding of supplier coordination, enhancing parts availability and reliability.
Overview
10
10
years of professional experience
Work History
Automotive Parts Specialist
Advance Auto Parts
09.2023 - Current
- Enhanced sales performance with personalized customer service and in-depth knowledge of products.
- Issued parts to technicians to complete customers' repairs.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Improved customer satisfaction by providing expert advice on automotive parts and their applications.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
Automotive Parts Specialist
King Volkswagen
07.2020 - 09.2023
- Assisted customers in identifying and selecting appropriate automotive parts based on needs.
- Maintained organized inventory of automotive parts to ensure efficient retrieval and stock management.
- Utilized point-of-sale systems for processing transactions and managing customer orders effectively.
- Provided technical support by answering inquiries regarding part specifications and compatibility.
- Collaborated with team members to streamline order fulfillment processes, enhancing overall efficiency.
- Conducted regular inspections of inventory to ensure quality standards were met consistently.
- Learned industry best practices for parts distribution and customer service through hands-on experience.
Cashier Team Lead
Harbor Freight
02.2016 - 07.2020
- Supervised cashier operations, ensuring accuracy in transactions and adherence to company policies.
- Trained and mentored new cashiers, fostering a collaborative team environment.
- Implemented process improvements that enhanced customer service efficiency during peak hours.
- Coordinated staff schedules to optimize coverage and maintain service quality during busy periods.
- Resolved customer inquiries and complaints, promoting positive shopping experiences and loyalty.
- Monitored cash handling procedures, reducing discrepancies through diligent oversight and training.
- Facilitated regular team meetings to communicate updates and reinforce best practices among staff.
Education
High School Diploma -
Quince Orchard High School
Gaithersburg Skills
- Parts cataloging
- Product presentation
- Supplier negotiations
- Warranty administration
- Expert parts knowledge
- Ordering parts
- Customer service
- Problem-solving skills
- Improving customer satisfaction
- Team collaboration
- Invoice processing
- Goal setting
- Staff training
- Inventory management
Languages
Spanish
Full Professional
Timeline
Automotive Parts Specialist
Advance Auto Parts
09.2023 - Current
Automotive Parts Specialist
King Volkswagen
07.2020 - 09.2023
Cashier Team Lead
Harbor Freight
02.2016 - 07.2020
High School Diploma -
Quince Orchard High School
Similar Profiles
Mohammed Aliuddin AhmedMohammed Aliuddin Ahmed
Senior Financial Analyst at Advance Auto Parts,Inc.(Retailer Automotive Parts)Senior Financial Analyst at Advance Auto Parts,Inc.(Retailer Automotive Parts)
Tyler WrightTyler Wright
NA at Mobile Parts Professional, Advance Auto PartsNA at Mobile Parts Professional, Advance Auto Parts
DANIEL CUNNINGHAMDANIEL CUNNINGHAM
Parts Specialist and Parts Delivery Driver at Advance Auto Parts - Auto Part InternationalParts Specialist and Parts Delivery Driver at Advance Auto Parts - Auto Part International
Osvaldo TorresOsvaldo Torres
Store Setup Supervisor at Advance Auto PartsStore Setup Supervisor at Advance Auto Parts
Chelsea FisherChelsea Fisher
Customer Service Representative/Front Office Manager at Greg's Driving SchoolCustomer Service Representative/Front Office Manager at Greg's Driving School