Natalie Nelson
Kissimmee,FL
Summary
Dedicated healthcare coordinator with expertise in patient care coordination, insurance verification, and revenue cycle operations. Proven ability to advocate for patients and ensure HIPAA compliance.
Overview
23
23
years of professional experience
Work History
Healthcare Coordinator & Family Patient Advocate
Independant Family Healthcare Management
Poinciana, FL
04.2014 - Current
- Coordinated complex healthcare, insurance, financial and administrative responsibilities for multiple family members receiving treatment for cardiovascular disease, cancer, chronic illness, rehabilitation needs and age-related medical conditions.
- Coordinated care across primary care practices, specialties, hospitals, rehabilitation providers, pharmacies, home health agencies, hospice organizations, laboratories, and imaging facilities.
- Serve as a central point of communication among providers, insurers, patients, and family members to support continuity of care and timely service delivery.
- Review medical bills, Explanation of Benefits Argentines, insurance correspondence, and provider documentation to identify discrepancies and resolve coverage or billing questions.
- Communicate with insurers and provider offices regarding benefits, referrals, authorizations, documentation requirements, and outstanding account concerns.
- Coordinate home healthcare, article medical equipment, medication services, hospital discharges, rehabilitation, and transition to hospice care.
- Scheduled and managed more than 100 home health visits while helping coordinate therapy, medication and follow-up services.
- Maintain organized medical, insurance, and financial records while protecting confidential health information.
- Advocate for appropriate services and coverage by researching options, asking detailed questions, and persistently following unrealized issues through completion.
Operations Manager
SFC Energy, Inc.
Rockville, MD
04.2011 - 03.2014
- Streamlined operations by implementing process improvements, enhancing workflow efficiency across departments.
- Led cross-functional teams to develop and execute strategic initiatives, aligning operational goals with business objectives.
- Managed supply chain logistics, optimizing inventory levels and reducing lead times through effective planning.
- Developed training programs for staff, fostering a culture of continuous improvement and operational excellence.
Client Relations Specialist
Adecco Staffing - Contract Assignment With Philips Respironics
Murrysville, PA
08.2010 - 04.2011
- Cultivated strong client relationships through effective communication and personalized support.
- Resolved client inquiries efficiently, enhancing overall satisfaction and retention rates.
- Collaborated with cross-functional teams to streamline processes for improved service delivery.
- Managed client accounts, ensuring timely updates and accurate information dissemination.
Patient Account Coordinator
Lincare, Inc| Durable Medical Equipment
Pittsburgh, PA
04.2003 - 01.2005
- Managed patient account inquiries and resolved billing discrepancies efficiently.
- Coordinated insurance verification and authorization processes to ensure timely service delivery.
- Trained new staff on patient account management systems and procedures, enhancing team performance.
- Conducted audits of patient accounts to maintain accuracy and compliance with industry standards.
Education
Bachelor of Arts - Busiess And Health Information Management
Southern New Hampshire University
Hooksett, NH06.2019
Skills
- Revenue Cycle Operations
- Insurance Verification
- Prior Authorization
- Claims and Account Research
- EOB Review
- Accounts Receivable
- Payment Reconciliation
- Durable Medical Equipment
- HIPPA Compliance
- Microsoft Excel
- SAP
- Patient care coordination
- Healthcare management
Timeline
Healthcare Coordinator & Family Patient Advocate
Independant Family Healthcare Management
04.2014 - Current
Operations Manager
SFC Energy, Inc.
04.2011 - 03.2014
Client Relations Specialist
Adecco Staffing - Contract Assignment With Philips Respironics
08.2010 - 04.2011
Patient Account Coordinator
Lincare, Inc| Durable Medical Equipment
04.2003 - 01.2005
Bachelor of Arts - Busiess And Health Information Management
Southern New Hampshire University