Natalie Nuckols
West Jefferson,NC
Summary
I love working as a team. I love and enjoy learning new things and techniques. I am eager to build relationships with my coworkers and love a work environment that you get to come to every morning.
Overview
2
2
years of professional experience
Work History
Service Advisor
Randy Marion Ford Of West Jefferson
08.2023 - 01.2024
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Server
Texas Roadhouse
12.2021 - 08.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
Associate of Arts - Aesthetics
Rowan-Cabarrus Community College
Kannapolis, NC07.2023
Skills
- Technical Support
- Documentation and Reporting
- Quality Control
- Customer Retention
- Customer Service
- Computer Skills
- Data Entry
- Excellent Communication
Timeline
Service Advisor
Randy Marion Ford Of West Jefferson
08.2023 - 01.2024
Server
Texas Roadhouse
12.2021 - 08.2023
Associate of Arts - Aesthetics
Rowan-Cabarrus Community College
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