Natalie Nychay

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Identified customer needs swiftly, enhancing satisfaction and loyalty.
• Delivered attentive service to customers in-person and over the phone, fostering positive relationships.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Managed property to enhance market value prior to sale
• Facilitated real estate transactions by coordinating communication between buyers and sellers.

• Managed multiple properties ranging from single family homes to a 600+ unit facility.
• Managed multiple properties ranging from single family homes to execute a 600+ unit storage facility.
• Coordinated maintenance requests and vendor services for property upkeep.
• Implemented marketing strategies to attract new tenants for vacancies.
• Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.

Managed daily office operations, ensuring efficient workflow and effective resource utilization.

• Developed office policies and procedures to streamline operations and improve multitasking capabilities.
• Supervised staff members, organized schedules and delegated tasks.
• Trained new employees on all office protocols.
• Provided training to new hires on office policies and procedures.
• Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
• Coordinated patient scheduling, enhancing appointment management and reducing wait times.
• Answered phone calls, responded to emails, routed mail and coordinated courier services.
• Delivered various therapies to patients, ensuring comfort and compliance during sessions.